BBB Business Review

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Description

United Recovery Systems, LP is  Houston based provider of recovery and receivables services.  We strive to combine the best people with the best technology to deliver services in a professional manner and achieve “win-win” results for our clients and their customers.

If you have concerns over the way an account is being handled by our office, please call our contact center at 800.326.8040 or write to us at the address above.
If you would prefer, please e-mail us at collections@ursi.com


BBB Accreditation

A BBB Accredited Business since

BBB has determined that United Recovery Systems, LP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for United Recovery Systems, LP include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 95 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

95 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 74
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 95

Customer Reviews Summary Read customer reviews

2 Customer Reviews on United Recovery Systems, LP
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 01, 1987 Business started: 10/01/1987 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Secretary of State
P.O. Box 12887, Austin, TX 78711
http://www.sos.state.tx.us/index.html.us
Phone Number: (512) 463-5770
Fax Number: (512) 463-5709

Type of Entity

Limited Partnership (LP)

Business Management
Mr. Michael K. Strachan, Compliance Officer Mr. Michael Chandler Mr. John Sammis, Division Manager
Contact Information
Principal: Mr. Michael K. Strachan, Compliance Officer
Business Category

COLLECTION AGENCIES

Alternate Business Names
Plaza Recovery United Recovery System
Additional Information

The Business would like the consumer to know:

If there is a problem related to a collection call made by a United
Recovery Systems Representative the complany would request that you call:

Consumer Contact Center at 800-326-8040

Industry Tips
COLLECTION AGENCIES

Customer Review Rating plus BBB Rating Summary

United Recovery Systems, LP has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.