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In Greater Houston and South Texas

BBB Business Review

This Business is not BBB accredited

STP & Associates

Additional Locations

Phone: (866) 981-0940  

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for STP & Associates include:

  • BBB does not have sufficient information to determine how long this business has been operating
  • Failure to have a required competency license.
  • 11 complaints filed against business
  • Failure to respond to 8 complaints filed against business
  • BBB does not have sufficient background information on this business

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 11
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 11

Additional Complaint Information

According to BBB records, several consumer complaints allege STP & Associates' debt collectors misrepresent themselves as government agencies or law enforcement officers, often threatening consumers with legal action and/or incarceration if the alleged debt is not paid immediately. Individuals are often told the debt originates from a payday loan. Debt collectors with the company will not offer consumers identifying information such as the company's location or licensing/registration information, however.  

Consumers should note that the Federal Fair Debt Collection Practices Act requires debt collectors to identify themselves, as well as name the original creditor. Debt collectors must also provide verification of the debt if a consumer issues a written request within 30 days of receiving initial notice. The Act also prohibits collectors from engaging in the false misrepresentation of a debt's character, amount, or legal status.  

A BBB investigation found STP & Associates was not actively registered with the Texas Secretary of State (SOS). BBB investigators found no record of STP & Associates in the state's database. State law requires debt collectors engaging in debt collection activities within Texas be bonded and registered with the SOS. Before paying any debt, verify the company contacting you is licensed to collect debts in your state. Beware of callers refusing to provide you with their identifying information or those who threaten you with legal action or arrest.  

The Bureau has attempted to contact the company at the following addresses and has received returned mail from each of the address listed below as of today:

13831 Northwest Fwy STe 250
Houston Tx 77040

1500 Rankin Rd Ste 200

Houston TX 77073

13831 Northwest Fwy Ste 250
Houston TX 77040

10900 Northwest Freeway, 200
Houston TX 77092

13831 Northwest Fwy Ste.250
Houston TX 77040

Additional Information

BBB file opened: October 20, 2011

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Secretary of State
1019 Brazos Street, PO Box 13697, Austin TX 78711-3697
Fax Number: 512-463-5709
On 7/31/2012 BBB confirmed that STP & Associates had not obtained a necessary license from Texas Secretary of State.

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