BBB Business Review

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This business is not BBB accredited.

Pink Queen Apparel Inc

Phone: (845) 694-4889 10685-B Hazelhurst Dr. # 14607, Houston, TX 77043 View Additional Email Addresses http://www.pinkqueen.com View Additional Web Addresses ! There is an alert on Pink Queen Apparel Inc !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Pink Queen Apparel Inc include:

  • 40 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Failure to be transparent about ownership, location, or products/services offered
  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

The BBB has confirmed that this company is still in business. However, they have failed to respond to multiple complaints filed by consumers with the BBB to resolve and address complaint issues.  All complaints have closed unanswered.


Customer Complaints Summary Read complaint details

40 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 4
Delivery Issues 10
Guarantee/Warranty Issues 0
Problems with Product/Service 24
Total Closed Complaints 40

Additional Complaint Information

Since May 2013, the BBB Houston & South Texas has received several disputes that exhibit the following pattern;    

It has been alleged by consumers that advertised products on the Pink Queen Apparel Inc. website do not match what the consumer has ordered.  Additionally there will be either significant shipping delays or the product will not delivered at all.  When the consumer attempts to reach the company  to obtain a refund, by a phone call and/or email they are unsuccessful or if reached, the company provides poor customer service.  

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pink Queen Apparel Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 09, 2013
Contact Information
Principal: Manager
Business Category

CLOTHING-RETAIL

Alternate Business Names
Melodicday.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.