BBB Business Review

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This business is not BBB accredited.

TeleCheck Services, Inc.

Find a Location

Phone: (832) 939-4700 View Additional Phone Numbers 14141 Southwest Freeway  Suite # 300, Sugar Land, TX 77478 http://www.firstdata.com


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Description

Check-Related Processing, Acceptance, guarantee and verification services;depository account screening services.  Telecheck advertises online but does not contract online.  Telecheck provides remote transaction services for online and/or telephone payments.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for TeleCheck Services, Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Government action(s) against the business

Factors that raised the rating for TeleCheck Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 304 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

304 complaints closed with BBB in last 3 years | 87 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 85
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 214
Total Closed Complaints 304

Additional Complaint Information

TeleCheck has provided the following statement and wants the consumer to have the following information.  TeleCheck was the sole creator and provider of the following information and does not speak for or express the views of the Better Business Bureau of Houston.


ELECTRONIC COMMUNICATIONS
:  By communicating through the BBB's secured, automated complaint system, you AUTHORIZE TeleCheck to obtain and communicate your personal financial information and personal information to you and the BBB via electronic mail.  If you do not wish to communicate via electronic methods, please call TeleCheck directly at the numbers appearing below, or write to TeleCheck at the address provided in this report.

HAVE YOU RECEIVED A "CODE 3"?   Your check may have been declined by a merchant that subscribes to TeleCheck Services because the transaction did not score highly enough on the TeleCheck risk analytic model which the merchant utilizes.  Receipt of a Code 3 does not signify to the merchant that you have poor credit or check writing history.  Rather it signifies that the transaction contained a significant level of statistical markers for risk.  You can learn more about risk analytic models by visiting:  http://www.firstdata.com/telecheck/telecheck-declined-check.htm.

FOR MERCHANT ISSUES:  Please include your TeleCheck Account Number on all correspondence or have this information ready when speaking with a merchant services representative.

FOR ALL CHECK WRITERS ISSUES: Please include your driver's license or state-issued identification number and bank account and routing number in all correspondence or have this information ready to provide when phoning your concerns.  Providing this information to TeleCheck is necesarry for agents to authenticate your identity and locate your complete records.  Please see below for departmentnumbers and additional information.
                                             
General Questions;
Check Writer Services: 
888.288.0131                
800.366.2425
888.223.4085
Fax # 402.916.8190      

To Report:

Forgery/ID Theft
          
800.280.7196 
Fax #402.916.8180   
(Forgery affidavit AND/OR police report reflecting bank account and  routing number and check numbers reported.)  

Bankruptcy                   
800.280.7196 (Case filing information AND/OR attorney contact information)
Fax # 402.916.8160

Check Acceptance Issues               Please Have:
Check Declines    800.366.2425      (Record Locator #, if provided by retailer.)
Code 3 Declines   800.366.2425      (Record Locator #, if provided by retailer.)

Merchant/Bank Customers
Sales/Service Support:  800.835.32443   Please have your TeleCheck Account Number

Customer Reviews Summary Read customer reviews

2 Customer Reviews on TeleCheck Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 01, 1978 Business started: 01/01/1966 Business started locally: 01/01/1977
Business Management
Mr. Stephen Moore, Supervisor of Operations Mr. Mark Wallin, Geneal Manager Mr. Daniel Torres, QA Analyst
Contact Information
Principal: Mr. Stephen Moore, Supervisor of Operations
Principal: Irma Reyes, Director of Compliance & Training
Principal: Mr. Mark Wallin, Geneal Manager
Related Businesses
TRS Recovery Services
Business Category

CHECK CASHING PROTECTION SYSTEMS

Alternate Business Names
TeleCheck International, Inc TeleCheck Pittsburgh/West Virginia, Inc. TeleCheck Services of Puerto Rico, Inc.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.