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Haute Polish

Phone: (877) 384-0396 Fax: (713) 532-2499 12802 Capricorn Dr., Stafford, TX 77477 http://www.hautepolish.com View Additional Web Addresses

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Haute Polish is the only solvent–free "One step" gel nail system. The "One-Step" formulation eliminates the need of three separate steps and acts as a self-leveling base, color lacquer, and protecting top coat all in one easy to use product, making Haute Polish the fastest gel manicure in the market. This unique gel system is dramatically different from every other gel product on the market. It applies in one coat (no base or top coat required) and sets in 15 to 60 seconds under our LED Smart Light. The entire application process can be completed in under 10 minutes. Haute Polish, the first solvent-free gel nail polish system, delivers all of the great benefits and long wear of traditional gel nail polish without the damaging side effects. Our innovative formulation allows Haute Polish to be easily removed from nails in 5 minutes without the need of scraping, drilling or damaging grinding; making Haute Polish a healthier gel nail option.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Haute Polish include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 44 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

44 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 12
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 44

Additional Complaint Information

Before Filing a Complaint, the Company Would Like You to Know.

Try the Haute Polish system for a complete 30 days starting the day it is delivered. If you are not completely satisfied with the results then return the product for a refund of purchase price less paid shipping and handling and initial trial cost before the 30 day period ends for all orders (including installment and full pay). Please review the Return policy for additional information. If you want additional Haute Polish shades you may contact the Haute Polish Care department for assistance by calling 1-877-384-0396.  

Customers opting to pay with our multi-payment method will be billed in the following manner: Trial offer charge fee and shipping and handling will be charged at the time of order. All 30 day trial orders will be charged a one installment fully refundable security deposit (min $33) at the time of shipment which is applied to the full balance when final payment is due. Any additional accessories, rush shipping fees, and additional product will also be billed immediately along with the trial and s/h fees Then customer will be automatically billed first installment after 30 days from order date and then subsequent installments in 30 day increments until full balance if paid-off in full. Number of installments and installment amount will depend on agreed offer and acceptance of additional accessories and or continuity programs if applicable. If any scheduled payment is missed or declined, the customer will additionally be responsible for a late payment charge of $20.00, and all collection fees, including without limitation, attorneys fees that may result.  

It is extremely easy to fashion Nail Polish Club deliveries of your Haute Polish around your needs. Get shipments of nail polish as you use it or when you want it by contacting one of our representatives at 1-877-384-0396. Haute Polish Club offers the convenience of having the latest Nail Polish colors delivered to your doorstep in a timely and automatic manner. You will receive your shades/ bottles as often as agreed; product will be delivered to your address. All you pay is $19.95 plus $2.95 shipping, handling & processing per month or as agreed. Delivery cycles can be changed at any time by contacting Haute Polish Care at 1-877-384-0396.

Nail Polish and consumables are non-returnable. We do not accept returns of Nail polish and consumables unless product other than what was ordered is delivered. Nail Polish and consumables are final sale and non-returnable. We do not accept returns of nail polish and consumables unless product other than what was ordered is delivered. Sales of Nail Polish and consumables are final.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Haute Polish
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 05, 2012 Business started: 09/09/2011 in TX Business started locally: 09/09/2011
Type of Entity

Sole Proprietorship

Business Management
Ms. Alana Campbell, Director, Customer Relations
Contact Information
Principal: Ms. Alana Campbell, Director, Customer Relations
Related Businesses
Luminess Direct LLC
Business Category


Alternate Business Names
Gel Haute Polish

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.