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BBB Accredited Business since

ATM Link, INC.

Phone: (281) 568-4443 Fax: (281) 568-4449 View Additional Phone Numbers 11000 S. Wilcrest Drive Suite 135, Houston, TX 77099 http://www.atm-link.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


ATM Link, Inc. provides the best ATM solutions in the market. Through its continuous relationship with top ATM manufacturers (such as Tranax, Triton, Genmega and Nautilus Hyosung), ATM Link provides these solutions at competitive prices to retailers, financial institutions, food service locations, and other high traffic locations. To make sure that the company's clients receive the greatest benefits available, ATM Link provides free consulting. With its experience and a great staff, the company provides value to each one of its customers and is known to be the leader in providing cost effective ATM solutions.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that ATM Link, INC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ATM Link, INC.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 15, 2004 Business started: 08/01/1999 in TX
Business Management
Mr. Minhas Vellani, Owner
Contact Information
Principal: Mr. Minhas Vellani, Owner
Business Category


Products & Services

ATM Link, INC. sells the following brand(s): Hyosung & Genmega

ATM Link, INC. offers the following product(s): ATMs, ATM Parts, Wireless Devices for ATMs & Security Boxes & Locks

Refund and Exchange Policy

Please call for a RMA number before returning or exchanging any product.  ATM Link limits the items that can be returned or exchanged, and all returns are subject to management approval.  When shipping a product to us, please write the RMA # on the outside of the box and please insert a piece of paper with the RMA number inside the box.  Please note that improper procedure of returning or exchanging a product may result in delays or ATM Link may not accept such product.

Manufacturer’s Warranty, Returns, and Exchanges
ATM Link honors the manufacturer’s refund policy, and uses such policy to provide credit to its customers.  Such credit may take up to 6 weeks, dependent on the manufacturer.  If the manufacturer refuses to provide credit, then credit will not be provided to you.  However, ATM Link may, at its own discretion, provide an in-store credit (i.e., your account with ATM Link will be credited) up to a certain limit after inspecting the returned/exchanged item.

We accept returns or exchanges of your product within 30 days of the original date of your order and for only those items that are unused.  However, ATMs may not be returned or exchanged except in instances described below in Damaged Products and Shipment Error.

ATM Link will inspect all products returned or exchanged and may refuse to accept them because of damage during shipment, use or misuse of the product, alterations or modification made to the product, or inadequate packaging.  In such instances, you may choose to have the part returned to you with applicable packaging, shipping, and handling fees.

Canceled Orders
You may only cancel your order by calling or emailing us.  Cancellations may be subject to shipping and handling fee and restocking fee.

Damaged Products
Please inspect your package at the time of delivery.  It is your responsibility to ensure that the product you ordered is not damaged and that all items are accounted for before you sign-off on the delivery.

If you discover that your product is damaged or any items are missing, please contact us immediately.  You may choose to accept the order if only part of your order is damaged or is missing.  If your order includes an ATM which is damaged, please do not refuse your shipment and contact us immediately.  We will either file claims with the carriers and/or manufacturers or help you file such claims.  Please do not discard any packaging and documents contained with your order.  You will need to take pictures of the damages for us, the freight carriers, and/or the manufacturers.  Please take these pictures and email them to us together with your invoice number and explanation of the damages.  Please email all to sales@atm-link.com.

A damaged product (other than ATMs) returned to us in accordance with these guidelines is eligible for a refund up for 30 days from the day the order was placed by you.  Refunds are issued in the form of in-store credit (i.e., your account with ATM Link will be credited) or direct credit to the method of payment you used to purchase the product, less shipping and handling fees and restocking fees described below.

Shipment Error
If you receive any items which were sent to you in error, please contact us immediately so that we can correct your order at no cost to you.  Returns of items shipped to you in error are not accepted after 14 days.

In the event your shipment is undeliverable because of your error (e.g., incorrect address), you will be responsible for all additional costs associated with shipping and handling and restocking fees.

Shipping and Handling Fees and Restocking Fee
Shipping and handling fees apply to all items, unless specifically stated on the web site, including returns and exchanges.  All products eligible for return or exchange are subject to a 25% restocking fee. 


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.