BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Engines and Transmissions

Phone: (855) 423-6446 Fax: (713) 895-9091 3651 Jensen Drive, Jersey Village, TX 77041 http://www.aaaenginesandtransmissions.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business specializes in used engines and transmissions. 


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Engines and Transmissions include:

  • Failure to respond to 7 complaint(s) filed against business

Factors that raised the rating for Engines and Transmissions include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 7
Problems with Product/Service 12
Total Closed Complaints 23

Additional Complaint Information

AAA Japanese Imports, Inc. would like you to know prior to filing a complaint:
 
Please contact customer service at 713-895-1700 Monday - Friday from 10:00am to 3:00pm for the best time to get immediate assistance.

Used Engine:
Sold as Long Block only, replacement unit: tested and steam cleaned with a 1 year warranty.  

Warranty covers replacement or repair of the engine only and does not cover labor and any other incidentalexpenses required to repair an engine and/or remove it from a vehicle.  

The warranty is voided by:
Misuse, negligence, alterations, accidents, or fire. Improper installation or repair. Use of the engine in commercial vehicles or competitive events. Burn up more than 1 main or rod bearing, knocking a hole through the block or bending the valves. Lack of lubrication and/or overheating.

Any repair or replacement not authorized in writing by AAA. Sale, installation use or operation without the original emission control equipment. Missing, removed or melted heat tabs.

USED TRANSMISSIONS are warrantied for a period of 6 months unlimited miles. Warranty covers replacement, refund or repair of the transmission component only and does not cover labor costs associated with thosereplacements or repair. If the transmission is dismantled this warranty is void. If repairs are done withoutwritten permission the warranty is voided  

Failure to install new filter or fluid upon installation is an instant void of warranty.  

Click here for a complete copy of AAA ‘s Warranty: : http://www.aaajapaneseimports.com/aaa-japanese-imports-warranty.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Engines and Transmissions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 02, 2011 Business started: 12/09/2002 in TX Business started locally: 12/09/2002
Type of Entity

Corporation

Business Management
Ms. Dina Hoover, General Manager
Contact Information
Principal: Ms. Dina Hoover, General Manager
Business Category

AUTO REPAIRING-FOREIGN

Alternate Business Names
AAA Japanese Imports, Inc. AAA Motors and Transmissions Your Engine Store
Industry Tips
CAR REPAIR -CHOOSING A TRUSTWORTHY SHOP
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.