BBB Business Review

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Description

This company specializes in used auto sales. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Texas Direct Auto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Texas Direct Auto include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 57 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 4
Delivery Issues 4
Guarantee/Warranty Issues 7
Problems with Product/Service 31
Total Closed Complaints 57

Additional Complaint Information

Please note that the company claims all cars they sell are sold "As Is". In the State of Texas the Lemon Law covers brand new cars only, not USED cars. If a car is sold "as is" the company has no obligation to repair any item on the car once it is sold. Please check out the following link for information on Lemon Laws in different states http://www.123car.com/lemon/lemonbystate.html. It is also important to note that the federal 3-day cooling off period does not apply to automobile purchases. 

When buying a used car, its advisable to have your own mechanic or a or a 3rd party inspector inspect the car before you purchase it. To ensure you receive an unbiased evaluation, BBB recommends using a mechanic or inspector not affiliated with any dealership. 

Customer Reviews Summary Read customer reviews

156 Customer Reviews on Texas Direct Auto
Customer Experience Total Customer Reviews
Positive Experience 149
Neutral Experience 2
Negative Experience 5
Total Customer Reviews 156

Additional Information

BBB file opened: December 02, 2002 Business started: 09/19/2001 in TX Business started locally: 09/19/2001 Business incorporated 09/19/2001 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
http://dmv.state.tx.us/
Phone Number: (888) 368-4689

Type of Entity

Corporation

Business Management
Mr. Rick Williams, Director Richard Yarborough, GM Ms. Diane Boyd, Customer Relations Manager Mr. Thomas Daigle, General Sales Manager Mr. Mike Welch, Director
Contact Information
Customer Contact: Ms. Diane Boyd, Customer Relations Manager
Principal: Mr. Rick Williams, Director
Principal: Richard Yarborough, GM
Business Category

AUTO DEALERS USED CARS

Refund and Exchange Policy
Deposits are NON-REFUNDABLE unless the vehicle has been misrepresented or if the vehicle fails a professional third party inspection. Deposits on vehicles not purchased are applied towards the significant costs of paperwork and title production, vehicle relisting fees, and lost dealership productivity.

Texas Direct Auto offers a 7 day Buyback Guarantee and a Free Limited Warranty is provided on most vehicles.
Alternate Business Names
Leftgate Property Holding, Inc. Northside Texas Direct Auto Texas Direct Auto Sales
Industry Tips
AUTOMOBILE PURCHASING TIPS INFORMATION ABOUT YOUR THREE DAY RIGHT TO CANCEL THE TEXAS LEMON LAW & BBB AUTO LINE

Customer Review Rating plus BBB Rating Summary

Texas Direct Auto has received 4.95 out of 5 stars based on 156 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.