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BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company specializes in used auto sales.
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A BBB Accredited Business since
BBB has determined that Texas Direct Auto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Texas Direct Auto include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 57 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||31|
|Total Closed Complaints||57|
Additional Complaint Information
Please note that the company claims all cars they sell are sold "As Is". In the State of Texas the Lemon Law covers brand new cars only, not USED cars. If a car is sold "as is" the company has no obligation to repair any item on the car once it is sold. Please check out the following link for information on Lemon Laws in different states http://www.123car.com/lemon/lemonbystate.html. It is also important to note that the federal 3-day cooling off period does not apply to automobile purchases.
When buying a used car, its advisable to have your own mechanic or a or a 3rd party inspector inspect the car before you purchase it. To ensure you receive an unbiased evaluation, BBB recommends using a mechanic or inspector not affiliated with any dealership.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||156|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
Phone Number: (888) 368-4689
Type of Entity
Business ManagementMr. Rick Williams, Director Richard Yarborough, GM Ms. Diane Boyd, Customer Relations Manager Mr. Thomas Daigle, General Sales Manager Mr. Mike Welch, Director
AUTO DEALERS USED CARS
Refund and Exchange PolicyDeposits are NON-REFUNDABLE unless the vehicle has been misrepresented or if the vehicle fails a professional third party inspection. Deposits on vehicles not purchased are applied towards the significant costs of paperwork and title production, vehicle relisting fees, and lost dealership productivity.
Texas Direct Auto offers a 7 day Buyback Guarantee and a Free Limited Warranty is provided on most vehicles.
Alternate Business NamesLeftgate Property Holding, Inc. Northside Texas Direct Auto Texas Direct Auto Sales
Industry TipsAUTOMOBILE PURCHASING TIPS INFORMATION ABOUT YOUR THREE DAY RIGHT TO CANCEL THE TEXAS LEMON LAW & BBB AUTO LINE
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview