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BBB Business Review Reliability Report for
Houston Automotive Group, Inc.

A BBB Accredited business since 12/18/2002

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BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

BBB Accreditation

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This business has been a BBB Accredited Business since December 2002. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings.


Business Contact & Profile

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Business Name:
Business Address: 10555 FM 1960 West
Houston, TX 77070
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 9/3/1988
Principal:
Andrew Winter, President
Phone Number:
(281) 807-6500
(800) 700-6601
Fax Number:
(281) 807-6444
Email Address:
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 12/18/2002
Type of Business:
AUTO DEALERS-USED CARS
Website Address:


Business Management

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Mr. Andrew Winter , President
Ms. Nikki Howard , Operations Mgr.

Licensing

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This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Public Safety ((512) 424-2000 )

Texas Department of Transportation ((512) 463-8585 )

Customer Complaint History

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BBB has processed no customer complaints on this company in its three year reporting period.

Government Action(s)

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BBB has no information regarding government actions at this time.

Advertising Review

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BBB has no information regarding advertising review at this time.

Industry Tips

Car Purchase

AS IS VEHICLE PURCHASES

Most used cars are sold "as is", which means that the car comes with no guarantees or warranties, implied or otherwise. When you buy a used car "as is", you are agreeing to take the vehivcle in its present condition, inheriting any problems that it has.
Since you will probably have no guarantee from the used car dealer when you buy your car, it is extremely important to know as much as you can about the condition of the car before you make the purchase.
Before purchasing a used car, you should always have it inspected by a mechanic. However, there are many things you can check yourself before paying a mechanic to inspect the car, such as the following:
* Exterior: Be sure the body appears even, with no irregular spacing between the body joints. Also check for rust, and for signs of brake fluid leakage on the inside of the tires.
*Interior: Check for badly worn carpeting or upholstery, which may be a sign of use. If the seats have covers, look underneath. Turn on the ignition to check the warning lights, and check the brake pedal for free play.
*Engine: Pull out the oil dipstick. If it is dark and dirty, the engine may not have been adequately maintained. Check the hoses and belts for cracks and wear. If the transmission is automatic, check the transmission fluid to see it is dark or has a burned odor.
*Electrical System: Check all electrical accessories, such as the lights, wipers, and horn, one at a time.
*Springs and Shocks: Push down on the fron and rear corners of the car. If the car bounces several times, the shock absorbers are worn.
After going through these visual inspections, start the car and take it for a drive. Does the engine make any unsusual noises? Does the car idle and accelerate smoothly, or does there seem to be some hesitation?
Drive down a straight and level stretch of road while holding the steering wheel lightly. Does the car consistantly pull in one direction?
Also, be sure to pay attention to how the brakes are working. Does the car pull to the left or right while your are braking? Are the brakes responsive, or does the car seem to require an unusual amount of time to stop?
If, after your inspection, you are pleased with the car, have a mechanic check the car thoroughly. He may be able to spot problems with the car that you could not detect.
Be sure you read thoroughly any contracts or documents you sign, and be sure any promises the salesperson makes are in writing. If the car is not being sold "as is", what kind of warrenty or guarantee is available? Be sure to get these details in writing. And if you are financing the car, be sure you understand the terms before you sign the contract.
Also, if you should have problems making payments later on, contact the dealer or lender holding the note. Do not fall victem to an auto equity. It is a felony in Texas for a person to take your car with the intent to arrange the transfer of the car to another party without the written authorization of teh vehicle's lienholder.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

Report as of: 11/7/2009
Copyright © 2009 Better Business Bureau®, Inc. serving Greater Houston and South Texas

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Houston Automotive Group, Inc.