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Find a Location

Russell & Smith Ford has 1 locations, listed below.

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    Business ProfileforRussell & Smith Ford

    New Car Dealers

    At-a-glance

    Customer Reviews

    2.4/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company sells and services new and used automobiles as well as supplying automobile parts and accessories..

    Business Details

    Location of This Business
    3440 South Loop W, Houston, TX 77025-5296
    BBB File Opened:
    1/1/1962
    Years in Business:
    86
    Business Started:
    7/29/1937
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Russell & Smith Auto Group
    Business Management
    • Mr. Charles "Chase" M Smith Jr., President
    • Mr. Michael G Smith, Chairman
    • Mr. Mike Romero, General Manager
    Contact Information

    Principal

    • Mr. Mike Romero, General Manager

    Customer Contact

    • Mr. Mike Romero, General Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    17 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/02/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    I started working on a truck deal with the GM (Mike ******* in December. He did not have and couldn't find the truck I wanted. I was convinced to purchase a lower model truck and order the one I wanted from Ford. I sat in the dealership with a salesman and we placed the order for the new truck. The truck arrived at the dealership in March. Mike drug his feet for a few weeks but, finally agreed to let me come get it. The original deal consisted of me taking the wheels and tires from the original purchased truck and installing them on the new one. He stated that he needed to keep them on the original to help with the trade in. I made a counter offer to that and he agreed to have aftermarket tires installed on the new truck. I arrived at the dealership on 3/28 and the truck was not there. However, he instructed me to go ahead and sign all the paperwork for it, ie. the contract. I was told the tires were not in yet but, they would be in and installed on 3/29. On Friday 3/29 I messaged to check on the progress and was told it would be ready shortly. Around 2pm on 3/29 I received a **** from Mike saying that he could not do the deal. Stating that he would lose too much money. I am not sure why he waited until then to say that. I have hundreds of **** ******** with Mike over the three month period, discussing all of the prices and details of the deal. Statements like, 'Im a man of my word' and 'I promise I will make the deal happen' were used frequently. He is the GM... Him and I both knew the cost of trading back in the original purchase, as well as the price of the truck that he had me order. I have never, in all of my 44 years, felt so lied to and taken advantage of.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James B

    1 star

    01/04/2024

    I received less than expected service from the service department when I took my vehicle in to have a diagnosis test done which they charged a fee but didn't address or find the issue for which I took the vehicle then preceeded to return the vehicle to me and upon driving away from the dealership the vehicle ran hot after pulling to stop raising the hood found the heater hose laying across the top of my battery then going back to voice my complaint with the service manager he tells me this was done by his most experienced technician but offered no apology or refund os service and basically without saying it outright accused me of making the whole thing up and I took a picture of said atrocitie I've had this vehicle over three years and never once had a problem with it running hot until they put their hands on it and I would like this issue blasted on every media outlet that exist and It leads me to believe I would have been treated better if I were white

    Russell & Smith Ford Response

    04/02/2024

    It is certainly an unfortunate turn of events, but a diagnostic procedure would not include removal of hoses. We are as confused as you are. How terrible that you might believe a business bases decision on race. I can assure you we do not.

    Local BBB

    BBB of Greater Houston and South Texas

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