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BBB Business Review

BBB Accredited Business since 1/31/2011

Lone Star Ford

Phone: (281) 931-3300 Fax: (281) 931-7391 8477 North Freeway , Houston, TX 77037 View Additional Email Addresses http://www.lonestarford.com View Additional Web Addresses

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Description

This company specializes in new and used car sales.

BBB Accreditation

A BBB Accredited Business since 1/31/2011

BBB has determined that Lone Star Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Lone Star Ford include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 12 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

12 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 12

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Lone Star Ford

Additional Information

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BBB file opened: April 04, 2010 Business started: 04/24/1986 in TX Business incorporated: 01/01/1972 in
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Transportation
Motor Vehicle Division Dealer Enforcement , PO Box 2293, Austin TX 78768
http://www.dot.state.tx.us
Phone Number: 800-687-7868

Type of Entity

Corporation

Business Management
Ms. Emma Jones, Customer Relations Manager
Contact Information
Principal: Ms. Emma Jones, Customer Relations Manager
Related Businesses
Sonic Automotive, Inc.
Business Category

AUTO DEALERS-NEW CARS AUTO DEALERS-USED CARS AUTO REPAIR & SERVICE

Alternate Business Names
Sonic Automotive
Additional Information

Automobile Sales and Servie for Ford Motor Co.  New and Pre-owned vehicles, service, parts and body shop

Business Management

Lone Star Ford is a subsidiary of Sonic Automotive. Sonic Automotive has a corporate headquarters in Charlotte North Carolina and a report on that headquarters location may be found at the following link:

http://www.bbb.org/charlotte/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-corp-headquarters-in-charlotte-nc-105584

Sonic Automotive has a regional office in the greater Houston area and that report may be found at the following link:

http://www.bbb.org/houston/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-in-houston-tx-2758/

Since January of 2008, the Greater Houston BBB has been sending all new complaints filed on any individual dealership to Sonic Automotive for resolution. We are in talks with both the regional office and specific dealerships to try to get past complaints and future complaints answered, addressed and resolved. Please check this report for any further updates.

There are several Sonic Automotive dealerships that have separate reports, including Lone Star Ford. If a Sonic Automotive dealership has a separate report it will be listed in the "Related Business" section of their report and it will have an active link to the actual location's report.

Industry Tips
AS IS VEHICLE PURCHASES Car Purchase Used Car Purchase
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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