BBB Business Review
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BBB Accredited Business since
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This company specializes in sales and service of new and pre-owned automobiles for Chevrolet.
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A BBB Accredited Business since
BBB has determined that Lone Star Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Lone Star Chevrolet include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 17 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||17|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
Phone Number: (888) 368-4689
Type of Entity
Business ManagementJohnnie Smith , General Manager
Related BusinessesSonic Automotive, Inc.
AUTO DEALERS NEW CARS AUTO DEALERS USED CARS AUTO REPAIR & SERVICE
Alternate Business NamesSonic Automotive
Lone Star Chevrolet is a subsidiary of Sonic Automotive. Sonic Automotive has a corporate headquarters in Charlotte North Carolina and a report on that headquarters location may be found at the following link:
Sonic Automotive has a regional office in the greater Houston area and that report may be found at the following link:
Since January of 2008, the Greater Houston BBB has been sending all new complaints filed on any individual dealership to Sonic Automotive for resolution. We are in talks with both the regional office and specific dealerships to try to get past complaints and future complaints answered, addressed and resolved. Please check this report for any further updates.
There are several Sonic Automotive dealerships that have separate reports, including Lone Star Chevrolet. If a Sonic Automotive dealership has a separate report it will be listed in the "Related Business" section of their report and it will have an active link to the actual location's report.