BBB Business Review

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BBB Accredited Business since

Lone Star Chevrolet

Phone: (281) 517-7000 Fax: (281) 517-1910 View Additional Phone Numbers 18900 Northwest Freeway, Houston, TX 77065 http://www.lonestarchevrolet.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company specializes in sales and service of new and pre-owned automobiles for Chevrolet.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lone Star Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lone Star Chevrolet include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 15
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

1 Customer Review on Lone Star Chevrolet
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 10, 2010 Business started: 10/01/2001 in TX Business started locally: 10/01/2001
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
http://dmv.state.tx.us/
Phone Number: (888) 368-4689

Type of Entity

Partnership

Business Management
Johnnie Smith , General Manager
Contact Information
Principal: Johnnie Smith , General Manager
Related Businesses
Sonic Automotive, Inc.
Business Category

AUTO DEALERS NEW CARS AUTO DEALERS USED CARS AUTO REPAIR & SERVICE

Alternate Business Names
Sonic Automotive
Business Management

Lone Star Chevrolet is a subsidiary of Sonic Automotive.   Sonic Automotive has a corporate headquarters in Charlotte North Carolina and a report on that headquarters location may be found at the following link:  

http://www.bbb.org/charlotte/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-corp-headquarters-in-charlotte-nc-105584  

Sonic Automotive has a regional office in the greater Houston area and that report may be found at the following link:  

http://www.bbb.org/houston/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-in-houston-tx-2758/  

Since January of 2008, the Greater Houston BBB has been sending all new complaints filed on any individual dealership to Sonic Automotive for resolution. We are in talks with both the regional office and specific dealerships to try to get past complaints and future complaints answered, addressed and resolved. Please check this report for any further updates.  

There are several Sonic Automotive dealerships that have separate reports, including Lone Star Chevrolet.  If a Sonic Automotive dealership has a separate report it will be listed in the "Related Business" section of their report and it will have an active link to the actual location's report.

Industry Tips
AUTOMOBILE LEASING TIPS AUTOMOBILE PURCHASING TIPS CAR REPAIR -CHOOSING A TRUSTWORTHY SHOP INFORMATION ABOUT YOUR THREE DAY RIGHT TO CANCEL THE TEXAS LEMON LAW & BBB AUTO LINE

Customer Review Rating plus BBB Rating Summary

Lone Star Chevrolet has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.