BBB Business Review

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This business is not BBB accredited.

Honda Cars of Katy

Phone: (281) 944-0055 Fax: (281) 944-0066 21001 Katy Freeway, Katy , TX 77450 http://www.hondacarsofkaty.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business sells new and used cars.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Honda Cars of Katy include:

  • 39 complaint(s) filed against business
  • 4 complaint(s) filed against business that were not resolved

Factors that raised the rating for Honda Cars of Katy include:

  • Length of time business has been operating
  • Response to 39 complaint(s) filed against business


Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 27
Total Closed Complaints 39

Additional Complaint Information

According to the Dallas BBB this company is headquartered in their service area. As of April 17, 2008 the Houston BBB will be forwarding any complaints and inquiries to that BBB for processing.


Thank you for contacting your local BBB (BBB).
The company you have inquired about is located outside our service
area. For further information on this company, please contact the
following BBB office:

BBB of Metropolitan Dallas
1601 Elm Suite 3838
Dallas TX 75201
Phone : (214) 220-2000 (Central Time Zone)
FAX : (214) 740-0321
URL : www.dallas.bbb.org
E-mail: info@dallas.bbb.org

A BBB is a private, non-profit organization that provides
information services and programs to assist consumers and
businesses on behalf of an ethical marketplace.
Among the services BBBs provide are: business performance
information about a company, particularly whether or not there are
unanswered or unsettled complaints or other problems; information
about charities or other soliciting organizations that seek public
donations; help in resolving buyer/seller complaints against a
company, using mediation and arbitration services when appropriate;
and monitoring advertising and selling practices, seeking
corrections and improvements where appropriate.
BBBs are funded by member businesses that meet the BBB's standards
for membership and agree to support the BBB's principles of ethical
business practices and voluntary self-regulation.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Honda Cars of Katy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 18, 2008 Business started: 11/28/2005 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Consumer Credit Commissioner - Texas
2601 N. Lamar Blvd, Austin TX 78705
http://www.occc.state.tx.us/index.html
Phone Number: (800) 538-1579
info@occc.state.tx.us

Type of Entity

Sole Proprietorship

Business Management
Mr. Chris Morrison, General Manager
Contact Information
Principal: Mr. Chris Morrison, General Manager
Business Category

AUTO DEALERS NEW CARS

Alternate Business Names
Kemosabe Motors, LP
Industry Tips
AUTOMOBILE LEASING TIPS AUTOMOBILE PURCHASING TIPS INFORMATION ABOUT YOUR THREE DAY RIGHT TO CANCEL THE TEXAS LEMON LAW & BBB AUTO LINE
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.