Business ProfileforSame Day Houston Appliance Repair

I contacted Same Day Appliances repair in January regarding a stove repair at my residence. They sent a technician who misdiagnosed the problem and told us that we need to get the repair done on our own and or contact him outside of this company. Because I had already paid the $89 diagnostic fee, I contacted the company back who told us they fired that technician. At this point, I had already purchased the parts that the first technician told us. They sent another technician after several calls and escalation to not pay the diagnostic fee again and after multiple scheduled times and multiple no-shows from the technician to newly diagnose the problem. It was a completely different diagnosis than the first technician so I had to return the two parts that I had purchased and pay the return shipping and restocking fee. The new technician diagnosed the problem at the end of February. He said they have a part that they need to replace and will be back in 2 days. When called to follow up, they’ve said they need to order the part. I have contacted them several times (weekly!) since then, with no resolution. They cannot give me the part order number nor tell me any status. I contacted them on May 24 to learn that the part came in, and the technician would be scheduled to come over and fix it. The technician did not show per schedule on 5/31 and upon multiple follow ups in the day detection showed at 8pm with no parts and provided the same diagnosis that he had already shared in Feb. I am unable to speak to a manager and escalate this problem.