BBB Business Review

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BBB Accredited Business since

Masterminds of Appliances, LLC

Phone: (832) 409-5380 Fax: (713) 706-4492 6020 Jessamine Street  Suite 204, Houston, TX 77081 View Additional Email Addresses http://www.mastermindsofappliances.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Masterminds of Appliances, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Masterminds of Appliances, LLC include:

  • 3 complaint(s) filed against business

Factors that raised the rating for Masterminds of Appliances, LLC include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Masterminds of Appliances, LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: June 25, 2012 Business started: 05/10/2010 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James Pierre, Owner
Contact Information
Principal: Mr. James Pierre, Owner
Business Category

MAJOR APPLIANCE REPAIR REFRIGERATORS & FREEZRS-SERVICE/REPAIR APPLIANCES - MAJOR - SERVICE & REPAIR APPLIANCES - SMALL - SERVICE & REPAIR WASHING MACHINES/DRYERS-SERVICE/REPAIR

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 1:00 PM
Method(s) of Payment
Check Cash Credit Cards
Refund and Exchange Policy
Masterminds of Appliances, LLC Limited Service Warranty: under this warranty, Masterminds of Appliances will be referred to as "we" and "us" and the customer will be referred to as "you". If any repair service for which there was a charge fails within ninety, 90, days from date of completion, we will provide the parts necessary to correct and repair previously performed free of charge. In order to sustain warranty, unit must not have any new defects from what was originally reported. If the service was provided on a product used for commercial or rental purposes, this warranty applies for only thirty, 30, days from date of completion. Unit must not have any new defects from what was originally reported. We are not responsible for any water damage, food spoilage, or any inconvenience due to time allotted for replacement parts and/or scheduling of appointments. We are not responsible for any pre-existing conditions found on unit or surrounding areas of unit which includes scratches, dents, cosmetic flaws, missing parts, custom built cabinets, floors, or broken glass. This also applies to gaskets and seals that are worn, broken, or torn. All sealed system parts including but not limited to evaporators, compressors, and heat exchangers, and suction pipes, condenser coils, and drier filters, and any moving sealed system part or connecting tubing cannot be returned therefore no refunds will be given for any repairs that include these parts. All sealed system repairs are not guaranteed to repair both internal metering restriction and refrigerant leaks. For built in units, or units that are not accessible to be repaired, you must have an installer chosen by you to make unit accessible. We will not be responsible for units that are non accessible and you may be charged for an extra trip made by the technician assigned to you. Parts and/or service furnace under a product warranty or service under this warranty are covered only during the term of product warranty or service product. To obtain parts or service under this warranty, simply contact us. If your warranty claim is denied by the warranty provider, you will be responsible for the total balance that is due less any amounts you may have already paid for this repair. All cancelled part orders are subject to a restocking fee of up to twenty-five percent of total price of parts. All return checks are subjected to a processing fee of thirty-five dollars in addition along with the original amount.
Industry Tips
APPLIANCE REPAIR TIPS

Customer Review Rating plus BBB Rating Summary

Masterminds of Appliances, LLC has received 4.55 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.