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Description

This company sells video, televisions, microwaves, and appliances.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Conn's meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Conn's include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1545 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1545 complaints closed with BBB in last 3 years | 709 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 54
Billing/Collection Issues 106
Delivery Issues 55
Guarantee/Warranty Issues 64
Problems with Product/Service 1266
Total Closed Complaints 1545

Additional Information

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BBB file opened: January 01, 1978 Business started: 01/01/1890 in TX
Business Management
Mr. Michael J. Poppe, EVP & Chief Operating Officer Ms. Kathryn James, Customer Relations Officer Mr. David Trahan, President of Retail
Contact Information
Customer Contact: Ms. Kathryn James, Customer Relations Officer
Principal: Mr. Michael J. Poppe, EVP & Chief Operating Officer
Business Category

APPLIANCES-MAJOR-DEALERS GENERAL MERCHANDISE-RETAIL TELEVISION & RADIO-DEALERS APPLIANCES-SMALL-SERVICE & REPAIR

Refund and Exchange Policy
Customer Service Helpdesk:
1-877-358-1252 
Sunday- Saturday, 8:00am to 10:00pm (CST)  
Website: http://www.conns.com 
   
Additional Complaint Information     
Electronic Communications:  By communicating through the BBB's secured, automated complaint system, the customer AUTHORIZES Conn’s HomePlus to obtain and communicate the customer's personal account information and personal information to the customer and the BBB. 

The customer can log into their account to pay a bill online, report an issue, ask questions, view weekly ads, shop online, and look up local store locations by zip code.  

Customers may visit Conn's website to report a service issue by clicking on the following link or call the Customer Service Helpdesk at 1-877-358-1252.  http://www.conns.com/contacts/Conn’s

Credit Account Information and Payments     
To make a payment the customer can use the automated phone system 24 hours a day, 7 days a week with no convenience fee required.  Call 1-800-511-5750 or visit their website at http://www.conns.com/Pay_your_bill.

For billing questions call 1-877-358-1252 to speak with a customer service representative. 

Delivery Information   
For customers in local markets (parts of Texas, Louisiana, Oklahoma, Arizona and New Mexico), Conn's delivery team will deliver the customer's purchase to their home, remove the old unit and haul it away (excluding mattresses and furniture). This service may also include some basic unpacking and setup services (additional charges apply to product assembly as well as installation of dishwashers and air conditioning units). Delivery is offered seven days a week. Upon receiving a delivery, it is important for the customer to inspect their product to ensure it has been received in good order and condition.  Prior to the delivery team leaving, customers are asked to inspection their product and sign acknowledging they are satisfied with the conditions.     

Conn’s Product Repair Service 
To schedule a service call please contact us at 1-855-266-6349 (1-855-CONN FIX). 

Warranty coverage plans are Furnituregard, Repair Service Agreements and Replacement Plans and are offered on most of the products sold.  The coverage is effective during the term of the manufacturer’s warranty, and thereafter until the end of the agreement term; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty.  The coverage period starts on the date of purchase and expires on the date shown on the invoice.  A copy of the Terms and Conditions is given to each customer at the time of purchase.  

Additional Information
Pamphlet provided at the time of purchase includes information on Conn's Price Guarantee, Contact Information, and Conn’s Return and Exchange Policy.  This information can also be found online by clicking on the following links:
*  Price Guarantee  http://www.conns.com/price-guarantee/  
*  Contact Us  http://www.conns.com/contacts/ 
*  Conn’s Return and Exchange Policy    http://www.conns.com/returns-and-exchange/

Track your Rebate 
Rebates are processed within 8 to 10 weeks from the day the submission form is received by the rebate processing center.  To check the status of the customer's rebate claim, visit Rapid Rebates website by clicking on the following link:  http://www.rapid-rebates.com/Content/NewSearch.aspx
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

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