BBB Business Review

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BBB Accredited Business since

Aeromexico

Find a Location

Phone: (800) 237-6639 View Additional Phone Numbers 3663 N. Sam Houston Pkwy East, Suite 500, Houston, TX 77032 http://www.aeromexico.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company provides travel services and vacation packages.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aeromexico meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aeromexico include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 163 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

163 complaints closed with BBB in last 3 years | 69 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 11
Delivery Issues 7
Guarantee/Warranty Issues 2
Problems with Product/Service 133
Total Closed Complaints 163

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Aeromexico
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: March 01, 1995 Business started: 07/01/1991 in TX
Type of Entity

Corporation

Business Management
Mr. Ricardo Baker, CFO Mr. Andres Conesa, CEO Mr. Hector Franco, Corporate Treasurer
Contact Information
Principal: Mr. Ricardo Baker, CFO
Principal: Mr. Andres Conesa, CEO
Principal: Ms. Adriana Ruiz, Consumer Relations Coordinator
Business Category

AIRLINES TRAVEL/TOUR PACKAGES

Alternate Business Names
Aeromexico Vacations

Customer Review Rating plus BBB Rating Summary

Aeromexico has received 3.68 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.