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BBB Business Review

BBB Accredited Business since 12/14/2011

Goodman Manufacturing

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Phone: (877) 254-4729 Fax: (713) 856-1821 View Additional Phone Numbers 7401 Security Way, Suite 100, Houston, TX 77040 customerservice2@goodmanmfg.com http://www.goodmanmfg.com View Additional Web Addresses

BBB Accreditation

A BBB Accredited Business since 12/14/2011

BBB has determined that Goodman Manufacturing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Goodman Manufacturing include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 228 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

228 complaints closed with BBB in last 3 years | 76 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 73
Problems with Product/Service 152
Total Closed Complaints 228

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Goodman Manufacturing

Additional Information

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BBB file opened: January 01, 1991 Business started: 02/01/1983 Business incorporated: 02/01/1983 in
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
http://www.license.state.tx.us/
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871

Type of Entity

Corporation

Business Management
Ms. Lynn Wright, Manager - Consumer Affairs Mr. Joe McAbee, Director
Contact Information
Complaint Contact: Ms. Lynn Wright, Manager - Consumer Affairs
Business Category

AIR CONDITIONING & HEATING

Alternate Business Names
Amana Heating and A/C Goodman Company, LP Goodman Global, Inc.
Business Management

Attention:  

Consumers can contact Goodman Manufacturing directly if they have an issue:  

Toll Free:        877.254.4729
Direct email:  customerservice2@goodmanmfg.com  

For additional information regarding the limited warranty coverage of our products, visit www. goodmanmfg.com. Click on the Warranty text located on the left side of the webpage.    

The following is a statement from Goodman Manufacturing:


A new Goodman brand unit may require an update to your home's air distribution system that might not have been necessary with your old central heating and cooling units.

If you are not satisfied with the performance of your new Goodman brand products, please be certain to have the installing contractor/dealer check for the following conditions-all can have detrimental effect on the comfort level in your home and the operation of your new Goodman brand unit


 

  • Improper duct sizing or air distribution system         
  • Imbalanced air distribution system       
  • Leaking or damaged ductwork, registers, and air distribution boxes         
  • Improperly matched condenser and evaporator        
  • Ductwork return air is too small for new equipment       
  • Improper start-up, test, and installation verification of equipment as outlined by manufacturer and industry guidelines   

These items are presented as an overall guideline.  many other conditions and situations can affect the performance of your new Goodman unit. 

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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