Business ProfileforAir Specialist Heating and Air Conditioning Co.

I have used Air Specialist for 13 years and was very satisfied with their service until this year. Most recently, I had an estimate of $1,750 to replace insulation on the refrigerant lines that were causing water damage to the sheetrock from condensation. I questioned the cost, but was told that the refrigerant lines needed to be cut and pumped down so that the insulation could slide over the lines, then welded back and the system recharged. I approved the work, but when the crew arrived I was told that refrigerant lines would not need to be cut, so there would be no welding or system shutdown/recharge/restart needed. I immediately called their office to resolve the discrepancy, but did not receive a call back from their supervisor by the time they completed the work about 4 hours later. I received an email invoice the next day for $1,750 with the scope of work specifying the refrigerant line cutting/welding/system restart etc. tasks. After several attempts to reach the supervisor a week later, I received a revised invoice for $1,250 with the generic notation "Adjustment on repairs that were not completed", with no other explanation. $500 seemed like a very low adjustment for not doing the refrigerant line cutting/welding/recharge/startup (and such a nice, round number), so I called again, having never spoken to the supervisor. I finally spoke to him, and he said his mimimum charge for sending out a crew was $1,037 and the rest was materials. I was skeptical of the adjustment amount and asked for a revised invoice specifying the work performed and said I would re-evaluate my reliance on Air Specialist if their mimimum charge was $1,037. The supervisor agreed that I should look elsewhere for A/C service.