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          Window World - Houston has 1 locations, listed below.

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            Business ProfileforWindow World - Houston

            Windows
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.68/5stars

            Average of 40 Customer Reviews

            Customer Complaints

            37 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/2006

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company provides replacement of windows and patio doors. Sales and installation available for windows and patio doors only.

            Products & Services

            Replacement Windows, New Construction Windows, Impact Windows, Entry Doors

            Business Details

            BBB File Opened:
            10/19/2009
            Years in Business:
            44
            Business Started:
            2/1/1980
            Business Started Locally:
            6/21/2004
            Accredited Since:
            2/1/2006
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • World of Windows
            Business Management
            • Mr. Customer Reviews
            • Mr. Christopher Peters, Controller
            Contact Information

            Customer Contact

            • Mr. Customer Reviews
            • Mr. Christopher Peters, Controller
            Additional Contact Information

            Fax Numbers

            • (281) 582-6529
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            37 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/01/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Complete window replacement of home. Windows were ordered on September 22,2022. Windows arrived October 18, 2022 and were scheduled and installed on October 25, 2022. At time of installtion, I brought up concerns with damanged frames, missing caulk around openings and the sound transmission through the windows, which the sales rep stated these windows would reduce sound and that the missing caulk should address, however it has not. there is no change in sound transmission from my 1970 single pane window vs these " low E" windows as you can clearly hear through the windows when closed, other customers I have discused with due not have this issue and even had same sales rep, so unsure if the windows as installed were properly sealed. In addition, all windows along the front of the house have single locks, however in the master, one window has 2 locks and the other one right next door has 1 lock. This was the start of the isuue. Window World acknoldeged the issue at the first install date and have been out every couple of months after I follow up with windows not being able to fit. This company has come out in addition, the following dates at least, other times, I have had the sales rep come out and inspect, which he has requested managers to come out and inspect, yet this never took place. 12/14/22, 3/16/23, 5/8/23, 6/20/23 all for the same window issue and still this company is unable to fit the windows properly. I have reached out to the sales rep, fabrication rep, install rep, store and others, each time I am instructed that a manager will call me back, yet never happens. I financed a portion of these windows and at this rate, I will have paid off the windows within a year of completion and the windows as installed are not as agreed and allow so much sound to pass through, its as if there always open. The windows are installed so tight, that when trying to open, you have to use some force and they scratch the frames due to no give in the window.
            Read More

            Customer Reviews

            40 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Fallyn B

            03/07/2024

            We ordered windows and was told it would take 4-6 weeks to have the order ready. 2.3ish weeks later I received a phone call that our windows were ready and they could come out within one to two days and do the install. Installers came out and did a fantastic job. We had eight windows replaced and it roughly took 2 1/2 maybe three hours at the most. They cleaned up very well after themselves, especially because we have dogs and was very professional. Our salesman Dan was amazing. He spoke to us numerous times reassured me about the windows that I was purchasing and the price was very reasonable. I highly highly recommend Window World to anybody who is looking for new windows.

            Window World - Houston Response

            03/07/2024

            Window World is very pleased to know that your entire experience was great. We value your feedback and thank you for your business.

            Local BBB

            BBB of Greater Houston and South Texas

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