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BBB Accredited Business since

Total Wallcovering, Inc.

Phone: (281) 397-3971 Fax: (281) 494-9489 View Additional Phone Numbers 11231 FM 1464 RD, Richmond, TX 77407 http://totalwallcovering.com View Additional Web Addresses

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Description

This company provides retail sales of wallpaper and wall coverings, including: textured grass cloth, Tuscany wallpaper, murals, and faux papers that look like brick and stone.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Total Wallcovering, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Total Wallcovering, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

top
BBB file opened: May 14, 2004 Business started: 09/01/1988
Type of Entity

Corporation

Business Management
Mr. Doyle Sumrall, President
Contact Information
Principal: Mr. Doyle Sumrall, President
Business Category

WALLPAPERS & WALLCOVERINGS-RETAIL


Additional Locations

  • 11231 FM 1464 RD

    Richmond, TX 77407 (281) 397-3971 (888) 366-3199

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (888) 366-3199(Phone)
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Complaint Detail(s)

1/3/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered wallpaper from this company online. I had never done business with them before. When I submitted my order, I put in the special instructions box PLEASE DELIVER BEFORE NOON. They do not offer a choice of delivery methods or carrier. They don't even tell you which shipping company they use. When I got my ship notification email I saw the *** tracking number. I know *** delivers in my neighborhood during the evening. I work from 1pm to 10pm. Sometimes later. But I thought they would honor my instructions. I tracked the package from work one evening and saw that it had been delivered. I could not reach my neighbor to get if off the porch for me. There's a lot of foot traffic on my street. People are always walking past my house. That's why I wanted the package delivered before I went to work. I got home about 11pm that night. No package was on the porch. I called Total Wallcovering. The young lady said they would have to do an investigation and it would take a couple of weeks. *** called me and discussed the matter a day or so later. Total Wallcovering neither emailed or called. When I called them, the female who answered was totally irritated with me. It has been over a month now. They won't even answer my calls or return my messages. I have no wallpaper and I'm out of $53.73!

Desired Settlement: I would either like a refund or the wallpaper delivered before noon as requested. I'm not hard to get along with. I just don't like to be treated unfairly. My order number is *****.

Business Response:

*** verified that the merchandise ordered by this individual was in fact delivered to his house.  He alleges he did not get it.  I have issued a full refund in the amount of $53.73, the original charge amount.  He now has the merchandise and a full refund.  *** will not issue us a credit because they actually delivered the package.  There was never a denial of a refund, we were just waiting for *** to verify delivery and tell us what they would do if anything and he was made aware of this from the beginning.

 

*** of Authorize refund issued is also attached.  I think Authorize also sends him a notice too.  From my end, issue is resolved as it always  would have been.

 

Total Wallcovering

***** *******

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I waited until I saw the credit made to my credit card account.  However, the business stated that I have the product and the refund.  I only have the refund now.  Otherwise I wouldn't have called them in the first place.  I wish them well.  I won't order anything from them again.  

Regards,

******* *****