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This business is not BBB accredited.


Additional Locations

Phone: (832) 495-4109 Fax: (713) 587-1280 View Additional Phone Numbers 10300 Westoffice, Ste. 200, Houston, TX 77042

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers cable TV, Internet & Phone service to Houston Area multi family industry.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Wavevison include:

  • Failure to respond to 30 complaint(s) filed against business

Factors that raised the rating for Wavevison include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 14
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 30

Additional Complaint Information

The Better Business Bureau has received a pattern of unanswered complaints against WaveVision. Complainants primarily allege poor customer service, difficulty cancelling services and obtaining refunds. These complaint patterns are reflected in the complaint statistics below.

Customer Reviews Summary Read customer reviews

1 Customer Review on Wavevison
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1991 Business started: 01/01/1989 in TX Business started locally: 01/01/1989 Business incorporated 10/05/1994 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Public Utility Commission
1701 N. Congress, Austin TX 78701
Phone Number: 888-782-8477

Type of Entity


Business Management
Ms. Claudia Gonzalez, Customer Service Supervisor
Contact Information
Principal: Mr. Ricardo Gomez, Operations Manager
Principal: Ms. Claudia Gonzalez, Customer Service Supervisor
Business Category


Alternate Business Names
TVMax WaveVision

Customer Review Rating plus BBB Rating Summary

Wavevison has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.