This business is not BBB accredited.Additional Locations
Phone: (281) 724-4343 Fax: (281) 971-0416 9100 Southwest Frwy, Ste. 239, Houston, TX 77074
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This company provides phone systems sales and consulting services, voice over IP, cabling, wireless solutions, network solutions, and customized servers for businesses.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Although this company is not an Accredited Business of the Better Business Bureau, they advertise to be an Accredited Business in their company website. The BBB has asked this practice cease. The BBB is seeking legal assistance to protect its name and trademark.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Wilcom Consulting include:
- Failure to respond to 2 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
- Failure to honor commitment to arbitrate or mediate disputes
- Unauthorized use of BBB name or trademarks
Factors that raised the rating for Wilcom Consulting include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
While this company is currently an Accredited Business of the Better Business Bureau, the company has failed to mediate or arbitrate a complaint brought to its attention by the bureau. Accredited Business’s must mediate and/or arbitrate unresolved complaints when requested by the Bureau. The Bureau has notified the company that its status at the BBB will be revoked if the complaint(s) is not answered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jeff Wilson, V.P. Sales
Alternate Business NamesB D Solutions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Desired Settlement: Mr ****** is telling us from the information below that he admits to not sending the equipment and will reverse the charges, which he hasn’t done still to this day with my ******** credit card..
Read Complaint Details
Complaint: From: **** ******* ********************************] Sent: Thursday, February 14, 2013 12:06 PM To: drteam Subject: credit card fraud There is a company in Houston, Tx. That says they are a member of the BBB. The company is Wilcom Consulting located @ 5600 N.W. Central Dr. #*** Since December 3rd 2012 – February 7th 2013 an individual representing Wilcom Consulting (**** *********) Has fraudulently charged my companies credit card eight times. Amounting to more than $5000
Desired Settlement: Please let me know why a organization such as the BBB would be associated w/ this group of thieves. If you can enlighten me w/ something I am misunderstanding ,or if the BBB has any other information, Please let me know. Thanks, **** ******* ******* ********* *** **** ********* *** Fenton, Mo. 63026 ************