BBB Business Review

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This business is not BBB accredited.

Wilcom Consulting

Additional Locations

Phone: (281) 724-4343 Fax: (281) 971-0416 9100 Southwest Frwy, Ste. 239, Houston, TX 77074 http://www.wilcomconsulting.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company provides phone systems sales and consulting services, voice over IP, cabling, wireless solutions, network solutions, and customized servers for businesses.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Although this company is not an Accredited Business of the Better Business Bureau, they advertise to be an Accredited Business in their company website.  The BBB has asked this practice cease.  The BBB is seeking legal assistance to protect its name and trademark.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Wilcom Consulting include:

  • Failure to respond to 2 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Failure to honor commitment to arbitrate or mediate disputes
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for Wilcom Consulting include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

While this company is currently an Accredited Business of the Better Business Bureau, the company has failed to mediate or arbitrate a complaint brought to its attention by the bureau.  Accredited Business’s must mediate and/or arbitrate unresolved complaints when requested by the Bureau. The Bureau has notified the company that its status at the BBB will be revoked if the complaint(s) is not answered.


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wilcom Consulting
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1996 Business started: 02/14/1989 in TX Business started locally: 08/01/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Public Utility Commission
1701 N. Congress, Austin TX 78701
http://www.puc.state.tx.us/
Phone Number: 888-782-8477
customer@puc.state.tx.us

Type of Entity

Sole Proprietorship

Business Management
Mr. Jeff Wilson, V.P. Sales
Contact Information
Principal: Mr. Jeff Wilson, V.P. Sales
Business Category

TELEPHONE COMPANIES

Alternate Business Names
B D Solutions
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.