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Wheeler & Associates, Inc.

Phone: (713) 462-8906 Fax: (713) 690-7203 6935 Barney Rd #110, Houston, TX 77092


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Description

This company is a tax consulting firm that specializes in the collection of ad valorem taxes on behalf of governmental entities.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wheeler & Associates, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wheeler & Associates, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 10, 2003 Business started: 11/21/1978 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
http://www.license.state.tx.us/
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871

Type of Entity

Corporation

Business Management
Ms. Barbara Wheeler, CEO
Contact Information
Principal: Ms. Barbara Wheeler, CEO
Business Category

PROPERTY TAX CONSULTANTS


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    6935 Barney Rd #110

    Houston, TX 77092 (713) 462-8906

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had a portion of my property tax from **** that, unbeknown to me, had not been paid by my mortgage company. I found out about this when they had called the water company to disconnect my service. The tax bill was paid by an e-check and my online account had a zero balance; this was over 2 weeks ago. Yesterday, *********, the water was once again cut off. The entire meter was removed which the company charges a $150 reconnect fee. I called the tax firm and was told that the e-check had not funded although the funds were available. There was an error in how the e-check was entered. My online tax account was still showing a zero balance. Regardless, this firm did not call me to correct the problem. They called the water company to disconnect my service again well aware of the fees that would be charged to the home owner. I called the customer service rep with the *** *** district to ask why I wasn't called or notified at all so that I could have corrected the situation and avoid another $150 charge from the water company. She said that the decision not to call the home owner was made by the ********* ** *** *****. How can a company treat the tax payers like this when they are being paid to manage property taxes? For the record, my mortgage company was also unaware that a tax bill remained from ****. I'm embarrassed to even live in a state that employs firms like this one and will be moving soon.

Desired Settlement: Would like to know with others are abused by this firm as well.

Business Response:

We are currently waiting on a response from **** ***********, ********* ** *** ***** of Harris County *** * *** on how he would like us to respond to the taxpayers complaint. *** *********** stated he would have it to us by the end of the day ******* ** **** so you will have it from us shortly after.  Please contact me below should you have any questions.

Thank You

Wheeler and Associates

 

Business Response: The home at ***** ********** ***** was purchased by *** *** **** in ***** ** ****. The property taxes for ***** ***** *** **** were never paid by *** **** and went delinquent. *** **** filed for bankruptcy in ********* **** and bankruptcy payments were received regularly until **** ** **** when the bankruptcy case was discharged, leaving a balance due for the **** tax year. Both the offices of ****** ******* ******* ******* * ***** *** (the delinquent tax attorneys for ** *** ****) and Wheeler and Associates, Inc. (the Tax Assessors/Collectors for ** *** **** )mailed numerous delinquent tax statements to *** **** at his home address. No response was received from *** **** regarding any of these delinquent tax statements. On ****** *** ****, the first water termination letter for non-payment of **** taxes was sent to *** **** residence. Again, there was no response. On ********* ** ****, the water service to *** ****’ home was turned off for non- payment of his **** taxes, as the water termination letter had stated would happen if payment was not received. One week later, ****** ***** (the water service company for ** *** ****) sent a technician to *** **** property located at ***** ********** ***** and found that the lock on the water meter had been cut off and the water illegally turned back on. This is a criminal offense; it is considered theft of water without authorization. At this time, ****** ***** terminated *** ****’ water for a second time, along with removing the water meter so that it could not be illegally turned back on. This is when *** **** called Wheeler and Associates to find out what he needed to do in order to have the water service restored to his home. He was informed that he must make his **** tax payment in full (payable by check, credit card, or cash) to Wheeler & Associates, and also purchase a money order made payable to ****** ***** in the amount of $120.00 to cover the service fees charged by ****** ***** ($25.00 fee for terminating water, $25.00 fee for restoring water, and $*0.00 fee for the removal and reinstalling of the meter). *** **** had a *** **** ****** go onto the Wheeler website and pay the **** taxes to ** *** **** by using an electronic check. Wheeler and Associates then notified ****** ***** that the payment was received and water service should be restored.  A technician was sent out to the home residence where he was given the money order by **** **** to pay the $120.00 in service fees, and water service was restored immediately. However, several days later Wheeler & Associates received notice that *** ******’ electronic check was declined. As per office procedure, we notified **** *********** who is the ********* of ** *** **** and informed him that the payment had been declined. *** *********** decided to terminate the water service immediately without notifying *** ****. This decision was made based on the previous actions of *** **** illegally reconnecting his water service. *** **** then called the tax office while highly upset, speaking vulgar and using an excess of profanities with the Wheeler & Associates representative. He then had *** **** ****** once again go online and pay the **** taxes by using a credit card this time. The payment was approved and posted to the account and the water service at the ****’ residence was restored within the hour. *** **** was charged an additional $50.00 in service fees for the second termination ($25.00 fee for terminating water, $25.00 fee for restoring water), not the $150.00 charge he claimed in his letter. *** ****’ Mortgage Company began paying his property taxes in ****, but paid no taxes prior to **** because they were in bankruptcy. All taxes prior to **** are the sole responsibility of *** ****. In closing, please note that Wheeler and Associates, Inc. is employed by the ****** ****** *** **** to collect the MUD taxes on their behalf, but in no way has control over water termination.  The Board of Directors for ** *** **** are solely responsible for determining what properties have their water terminated.