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Top Tax Defenders

Phone: (713) 570-6111 Fax: (713) 561-5713 View Additional Phone Numbers 7324 Southwest Freeway Two Arena Place, Suite 870, Houston, TX 77074 http://www.toptaxdefenders.com

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Description

This company specializes in tax resolution and defense services, as well as income tax preparation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Top Tax Defenders meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Top Tax Defenders include:

  • Length of time business has been operating

Factors that raised the rating for Top Tax Defenders include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Additional Information

top
BBB file opened: February 24, 2009 Business started: 12/03/2010 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Bar Of Texas
1414 Colorado Street, Austin TX 78701
http://www.texasbar.com
Phone Number: 800-204-2222
Fax Number: 512-427-4100

Type of Entity

Limited Liability Company (LLC)

Business Management
Priya Mishra, CEO Mr. Jayson Mullin, Owner
Contact Information
Principal: Priya Mishra, CEO
Principal: Mr. Jayson Mullin, Owner
Business Category

TAXES-CONSULTANTS & REPRESENTATIVES

Refund and Exchange Policy
A refund in full or impart is issued, based on the amount of services rendered at the time of request.

Additional Locations

  • 7324 Southwest Freeway Two Arena Place, Suite 870

    Houston, TX 77074 (713) 570-6111 (866) 866-1555

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Phone Numbers

  • (866) 866-1555(Phone)
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Complaint Detail(s)

8/9/2013 Advertising/Sales Issues
7/6/2013 Problems with Product/Service
6/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I hired Top Tax Defenders in September 2012. The basis of my decision to hire them and pay them $7500 upfront was the promises listed on their website and the initial conversations I had with a consultant there that ensured me they would be able to remove my liens and cut my tax bill without any problem. Ater hiring them that was the end of the service. Any contact was almost exclusively initiated by me. Then I began receiving notices from the IRS that they were going to apply liens against me. I emailed Top Tax Defenders the information and they indicated they would take care of it. As time passed they ensured me they were taking care of the liens. In November 2012 the IRS cleaned out by bank accounts. They also placed a lien against my paychecks. When I contacted Top Tax Defenders in somewhat of a panic to get this stopped they simply told me "oh there really is nothing we can do to get the liens removed". I was fairly shocked. I had thought that was what they did. Later they let me know they would be unable to really lower my tax bill either. Total scam of a business only out to get your upfront money. As a further note I would share that when I started contacting the IRS revenue officer myself he indicated that he had only been contacted by Top Tax Defenders once to get the power of attorney filed. After that he had no further contact. That is what my $7500 purchased; nothing.

Desired Settlement: I received a letter in the mail today informing me that Top Tax Defenders had satisfied our contract. Obviously I feel very strongly that this is not the case. I still have liens and I still am being harassed by the IRS. I still don't have a payment plan in place with the IRS which was ultimately why I hired them. To the extent employee hours were presumably spent on my behalf I would request that $2000 of the $7500 be returned giving more than fair compensation for the "services" provided

Business Response:

We have reviewed our records regarding Mr. ******* complaint. 

At this time we are unable to determine why Mr. ***** would have filed a complaint with the BBB.  We closed our file with Mr. ***** on December 13, 2012 in response to an email from Mr. ***** asking that we do so.  I am attaching a copy of the email.  Further we completed extensive work on Mr. ******* case including numerous discussions with Mr. ***** and the IRS on his behalf.  We will contact Mr. ***** and see if we can resolve this matter and then we will report back to the BBB on the discussion.

 

Sincerely,

 

****** ** *****

Consumer Response:

The term "extensive" work on my behalf is unbelievable.  I completed all of the required paperwork.  I am now dealing with the IRS directly.  In conversations with the revenue officer he indicated very clearly that he was contacted one time only.  Further he indicated that the contact was for the purposes of putting in place the power of attorney I had authorized for your firm.  I did ask for the case to be closed out on your end simply due to extreme disgust.  I was taking over the case myself.  Working with you generated two results.  First I lost $7000 during a time I could not afford to lose it.  Second I had liens placed on my pay, bank accounts, and personal assets due to NON-CONTACT with the revenue officer.  If extensive work was done on my behalf it was certainly not done in conjunction with the IRS revenue officer nor were there ANY measureable results.  There are no proposed actions that would resolve my complaint other than a partial refund as initially asked for. 

Regards,

Joshua Parke


 

 

Business Response:

Mr. *****,

I appreciate your response to the previous message.  You mention that you do not believe that we performed extensive work on your behalf.  You also stated that we only contacted the Revenue Officer to submit the power of attorney form. If I can have your permission I will attach a copy of the notes from our database outlining our conversations with you and the Revenue Officer for the IRS and the details of the work done by TTD on your behalf.  If you agree please let us know and I will respond with the documents. 

 I believe these notes show that we did perform a substantial amount of work on your behalf and we were willing to continue in our representation until you requested that we stop working on your case.  At the time you requested that we stop working, you did not indicate that you were dissatisfied with our work only that you were going to do something different which would negate any efforts we could preform on your behalf. 

Sincerely,

****** *****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/14/2012 Advertising/Sales Issues
5/2/2012 Problems with Product/Service