This business is not BBB accredited.

Taxbusterz.com

Fax: (713) 487-1049 View Additional Phone Numbers 3701 Briar Park, Suite 125, Houston, TX 77042 http://www.taxbusterz.com


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Description

This company specializes in tax resolution, tax preparation and IRS Tax Debt Help.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for Taxbusterz.com include:

  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Taxbusterz.com include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Taxbusterz.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 14, 2011 Business started: 12/19/2003 in TX Business started locally: 12/19/2003 Business incorporated 12/19/2003 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Secretary of State
P.O. Box 12887, Austin, TX 78711
http://www.sos.state.tx.us/index.html.us
Phone Number: (512) 463-5770
Fax Number: (512) 463-5709

Type of Entity

Franchisee

Business Management
Mr. Lawson Mashiri, Principal LT Lawson, CEO
Contact Information
Principal: Mr. Lawson Mashiri, Principal
Business Category

TAX RETURN PREPARATION

Alternate Business Names
Paradigm Tax Solutions, Inc.
Industry Tips
CHOOSING A TAX PREPARER

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3701 Briar Park, Suite 125

    Houston, TX 77042 (713) 487-1040

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/28/2014 Problems with Product/Service | Complaint Details Unavailable
1/20/2014 Problems with Product/Service
5/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid $1750 to tax busterz for services and there was nothing accomplished, they just gave me the run around. I received no correspondence unless I contacted them and when I did there was another person supposedly working on my behalf. I started with **** then two more individuals later still no resolution.

Desired Settlement: Just desire the $1750 for services that were not rendered.

Business Response:

To whom it may concern,

In response to the client's complaint, our company made the offer to the IRS as requested by the client and according to the process set forth by the process. 

Client hired us to prepare an offer in compromise package to the IRS for consideration for a reduced settlement. We prepared the necessary offer and submitted to the IRS.  

The IRS determined based on the client's financial status and future earnings that the client could afford to pay them the debt in full.

That decision is strictly up to the IRS. Our charges are strictly for the service of preparing the offer and submitting it on behalf of the client.

As a courtersy we even offered to re-submitt the offer after 90 days of which the client agreed to. The client never brought forth any complaints to us.  Why now?

Please see attached transcripts of all communication with the client.

Thank you,

** ****** ***********

713-487-1040