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Find a Location

Richard's Total Backyard Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRichard's Total Backyard Solutions

    Pool Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.31/5stars

    Average of 54 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/1994

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company specializes in custom built swimming pools, spas, decks, new repair, portable spas, gazebos, arbors and also sell chemicals.

    Business Details

    This is a multi-location business.

    Find a Location

    Richard's Total Backyard Solutions has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1701 Highway 6 S, Houston, TX 77077-2803
      BBB File Opened:
      1/1/1991
      Years in Business:
      37
      Business Started:
      1/1/1987
      Accredited Since:
      2/1/1994
      Type of Entity:
      Corporation
      Business Management
      • Mr. J. R. Richard, Owner
      • Ms. Julie Richard, V.P.
      • Ms. Cristina Vogel, Digital Marketing Coordinator
      Contact Information

      Principal

      • Mr. J. R. Richard, Owner
      • Ms. Julie Richard, V.P.

      Customer Contact

      • Mr. J. R. Richard, Owner
      Additional Contact Information

      Fax Numbers

      • (281) 558-9545
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hiring a pool contractor

      Customer Complaints

      18 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/16/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Had an inground pool installed. During the process the company broke two sections of my existing concrete patio, They sent someone to repair the damage but the guys they sent over were not experienced in concrete repair. I called the company and complained about the poor workmanship, and was told they would send someone to repair properly.They sent the same guys as before to make the repair, same results as first time. Called once again and was told they would send out their in-house concrete crew to make the repair once and for all. Two guys showed up to make the repairs. The guys worked on one area ~2'x2' for for about 7 hours, they did not have time to work on the other area. Their work is actually worse than the previous crew. They left a wheelbarrow full of broken concrete in my yard and I have not heard from anyone since. This was 3 weeks ago. I do not plan on reaching out to them again due there lack of knowledge and failure to keep in contact with me. I have been trying to get my damaged patio repaired since September 2021. The company is Richards Total Backyard Solutions in Katy Texas.
      Read More

      Customer Reviews

      54 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Anthony D

      1 star

      03/29/2024

      Just got hit with the surprise repair bill (straight to my credit card, no quote) . It seems that the Lifetime Warranty leaves a lot to be desired and Richard's definition of "wear and tear items" is wide open and conveniently ambiguous. So while it might say that "control valves" are covered, that only really means certain ones. Guess which category mine falls under? Even the service dept. manager admits that "yeah, we need to add more fine print in the agreement". It sucks that the main reason I chose this company over the other builders was because of the supposed "lifetime warranty" that now doesn't seem to be all it was touted to be when they can just unilaterally declare that whatever breaks is due to wear & tear.

      Richard's Total Backyard Solutions Response

      03/30/2024

      Our lifetime warranty covers many things and is not ambiguous at all. It clearly states " manual control vales" are covered. Your issue was an electronic actuator which is a mechanism that turns the manual control valve via the automation system. this is clearly not listed as a covered item. We endeavor to be transparent, above board, and straight forward in all our warranties and communications with customers. The manual control valve was not defective. If it was we would gladly replace it under warranty. There are many components that make up your pool equipment. We make it very clear that if it is not listed it is not covered. i am sorry you misinterpreted our warranty, I hope I have cleared up the difference between a manual control valve and an automated electronic actuator. Our endurance warranty is far superior to any warranty in the pool industry. I would be happy to meet with you to go over all the items we cover above and beyond any other pool company. please contact my office and ask for J R ******* 

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