This business is not BBB accredited.
View Additional Phone Numbers P.O. Box 743, Fulshear, TX 77441
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This company specializes custom gunite pool renovation and new construction for both residential and commercial customers and management companies.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Houston Pool Remodeling include:
- Failure to respond to 1 complaint(s) filed against business
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Steve Kendrick, Owner
SWIMMING POOL CONTRACTORS, DEALERS, DESIGN
Products & Services
Houston Pool Remodeling sells the following brand(s): Pentair, Pentair
Alternate Business NamesHPR & Associates
Industry TipsPOOL & SPA - CHOOSING A CONTRACTOR
THIS LOCATION IS NOT BBB ACCREDITED
P.O. Box 743
Fulshear, TX 77441
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Additional Phone Numbers
- (281) 346-1423(Phone)
- (281) 346-0923 (Fax)
- (281) 346-1423 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On December 20, 2012, I hired ***** ********, doing business as Houston Pool Remodeling, to perform a remodel of my pool. ***** claimed that he needed to purchase the equipment quickly because he expected price increases at year end. Therefore, the agreement called for an immediate payment of $10,600 for the purchase of equipment (which included: lights, an Intellitouch 9+3 controller, a load center, a spa remote, an indoor panel, and a Pentair XF 5hp pump). I was repeatedly assured by ***** that the equipment had been purchased. But, none of it was ever delivered or installed. For Jan, Feb, and 1/2 of March, ***** blamed his continued delays on the City and HOA. But, I don't believe it took 2 1/2 months to get permits and HOA approvals. After numerous no-shows and excuses during April, I threatened to fire him in late May. At that time, he said he had been "working in the background" and was ready to go. The next week, his crews showed up to perform demolition work. They removed the existing concrete deck around the pool, the existing waterfall, the coping, and the tile. The next week ***** showed up with samples and brochures for me to make new tile, plaster, and deck selections. Things seemed to be back on track. Our agreement called for a 35% payment upon demolition of the deck. But, given that there had already been 6 months of delays, I told ***** I would give him 1/2 and would pay the other 1/2 soon if I continued to see progress. He agreed. In July, progress continued slowly. That's when ***** told me he needed the other 1/2 of the payment so that he could pay the gunite contractor up front. I agreed and made the payment -- which put me $30,000 into the project. I found out later (when I got a Lien Notice) that ***** never paid the gunite crew. Except for some plumbing, nothing happened from Sept through Nov, when I finally decided to contact an attorney. At that time, I learned that ***** had been sued before but basically had no assets to satisfy a judgement.
Desired Settlement: ***** was unwilling to perform even the simplest requests like:(1) deliver the equipment that I paid for, and (2) pay off the gunite contractor to get the Lien removed from my property. Because of ******* unwillingness to show any good faith towards resolution of the issues, I fired him. My desired resolution is a full refund. But, at a minimum, I want a refund of the $10,600 I paid for equipment plus a refund of $9,945 that will cover the gunite contractors and removal of the lien.