This business is not BBB accredited.
Phone: (713) 464-4424 Fax: (713) 464-4423 View Additional Phone Numbers 10801 Hammerly Blvd., Ste. 112, Houston, TX 77043
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company specializes in commercial and residential design and building of pools and spas, renovations, and new construction.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. John L. Berry, Owner
SWIMMING POOL CONTRACTORS, DEALERS, DESIGN
Industry TipsPOOL & SPA - CHOOSING A CONTRACTOR
THIS LOCATION IS NOT BBB ACCREDITED
10801 Hammerly Blvd., Ste. 112
Houston, TX 77043 (713) 824-8182 (713) 464-4424 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (713) 824-8182(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I entered into a contract with ***** Pools on *** *** **** for construction of a swimming pool at a home I am building. I terminated the Swimming Pool Contract (which was permitted under the contract) and decided not to proceed with construction at this time due to various reasons. I paid a deposit to **** ***** in the amount of $7,365.00 and he was supposed to return all but 10% of the amount pursuant to our contract. So far he has not paid me back nor has he returned my phone calls and has not responded to my attorney's demand letter. Also, he did not returned my shovel!!!
Desired Settlement: Refund 90% of the my deposit of $7,365.00.
Berry Pools response;
Mr. ****** never paid me any monies as the fact show he signed a contract with **** *** **** Construction to build a house for them and Berry Pools was going to be the pool designer and builder for that project. Mr. **** *** **** has paid me a deposit of $7,365.00 for the work I performed on the ****** project............not Mr. ******. This started in **** **** with consultation with the ******'s and Mr. **** *** **** to design a pool with the requirements they wanted. After many design changes and new plans presented to the ******'s in ****** **** a formal proposal was given to the ******'s thru **** *** **** Construction. Several weeks went by and again several changes to the plans to lower the pool price to better suite their pool budget. After designing more than eight different changes to the pool design finally in ******* **** they agreed that Berry Pools would build their pool.
So we proceeded to do a physical layout of the pool on their property @ *** ******** ********* *****, for them to see how the pool fit into the house plans. After that they decided to change the design again and we re-stacked out the pool for them to see the new location of the pool. A few more design changes and meetings with the Architect for the house design the pool was stacked out for a third time. Then the discussion of soil properties began and a new set of plans had to be made for the structural Engineers to discuss pier and beam requirements for the swimming pool shell.
Finally in ******* I submitted plans for permitting of the pool with the City of Sugarland, which plans I gave to Mr. ****** at his request. After a couple for week the City needed further clarification of some of the details of the plan. Mr. **** *** **** then told me in ******** to hold up on the permitting process as the design would change again to just a spa and a KOY pond due to restraints of the budget and the cost of the structural slab requirements of the swimming pool from the structural engineers. Finally on ***** ** Mr. ******* informed me he was not going to build their house and I was free to deal directly with the ******. Mr. ****** and did have a conversation that he told me they were not going to use **** *** **** Construction but would be using me for the pool or spa construction or what ever they did in the new house. He requested the previous plans I submitted to the City of Sugarland and I complied with his request.
Now my contract specifically states in paragraph 16;
16. There are no promises, agreements, or understandings between the undersigned parties, which are not expressed in this contract. Either party shall have the right to cancel this contract upon prompt written notice accompanied by payment for all work performed including sales commissions, at cost plus 10% less installment previously paid.
It seems that the ****** failed to read the contract or they are choosing to ignore the paragraph 16. Mr. ****** is not due all his money back less 10%, rather he is only due back those monies which have not been used up to this point for all work performed plus 10% on his project. I am not obligated in any way to Mr. ****** to return any monies as he alleges since he never wrote Berry Pools a check. Further I never agreed to return any of the monies to **** *** **** that he paid to Berry Pools. Therefore Mr. ****** is due nothing from Berry Pools and until a full audit of the time spent on the ****** project is made and when we determine we have been fully compensated for all the work performed plus 10 % on the 91* ******* ******* we are not a liberty to make any further statements at this time. I have no knowledge of any shovel he is referring to.
We are not in agreement with his statements and have no intention of following up with this BBB matter. My attorney will resolve this dispute with his attorney.
**** ** *****