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BBB Accredited Business sinceAdditional Locations
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This company specializes in retail sales of hunting and other outdoor gear, including firearms. Company also operates a public shooting facility at the Treaschwig Rd. location.
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A BBB Accredited Business since
BBB has determined that Carter's Country Outdoor Stores meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Carter's Country Outdoor Stores include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. William Carter, President Ms. Lori Carter, C.F.O. Ms. Gwen Viator, Admin
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (281) 209-1048(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On ******* ** **** I contacted Carter Country and spoke with ****. I asked if he had a 1871 30-30 cal, Rolling Block Hunder Carbine in stock. He said he would check and get back to me. He called me back and told me he did not have the rifle in stock but could get it from the manufacture in "A Week". When I called back in a week, **** advised me he had not received the rifle. I asked **** when he though the rifle would ship to which he did not have an answer. Today, *** *** **** I contacted **** to find out the status of my order. **** stated the rifle had been shipped on the 21st.of *******. When I asked for a tracking number he stated he did not have one. I asked him to get one and to call me back. An hour later I called and asked for ****. I was told he left to go home. I then asked to speak to a **********. ***** came on the line to tell me **** had gone home and I would have to call back tomorrow. I told ***** I only wanted to get a tracking number on the rifle I ordered and he said, "**** took the computer home with him". At this point I let out an astounding, "What!". I told ***** (the **********) I felt mistreated and began to tell him why.....he then hung up on me. My point is this. I was led by **** to believe he could have this order to me in a week. My credit card was billed for $811.00 Carter Country/**** got there money and here I sit waiting on a rifle to arrive not knowing when it will arrive. I feel Carter Country took advantage of me just to make a sale.
Desired Settlement: I feel Carter Country should be made to give clients tracking information on orders made over the phone (credit card transactions) not deducted from the client until the order has been recieved by the store. Carter Country gets there money and then makes the client wait for no telling how long until the product arrives.
Better Business Bureau:
This letter is to inform you that Carter's Country Outdoor Stores has carried out to my satisfaction the resolution it proposed for my complaint, filed on ********* 4:33:42 PM and assigned ID *******.