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The Billiard Factory

Additional Locations

Phone: (281) 943-2300 Fax: (281) 943-2323 8440 N. Sam Houston Parkway West, Houston, TX 77064 View Additional Email Addresses http://www.billiardfactory.com

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Description

This company specializes in home game room furnishing and accessories.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Billiard Factory include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: May 01, 1996 Business started: 09/01/1975 in TX Business started locally: 09/01/1975
Type of Entity

Corporation

Business Management
Larry Stick, President Mr. Kevin Johnson, Operations Manager Mr. Bryan Perkola, IT Director
Contact Information
Customer Contact: Mr. Kevin Johnson, Operations Manager
Principal: Larry Stick, President
Principal: Mr. Ryan Stick
Business Category

POOL TABLES SALES

Alternate Business Names
Billiard Factory, The
Industry Tips
REFUNDS & EXCHANGES

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    12740 S. Kirkwood

    Stafford, TX 77477 (281) 943-2360

  • THIS LOCATION IS NOT BBB ACCREDITED

    26419 I-45 North

    The Woodlands, TX 77380 (281) 943-2370

  • THIS LOCATION IS NOT BBB ACCREDITED

    5455 FM 1960 East

    Humble, TX 77346 (281) 943-2390

  • THIS LOCATION IS NOT BBB ACCREDITED

    6911 FM 1960 West

    Houston, TX 77069 (281) 943-2350

  • THIS LOCATION IS NOT BBB ACCREDITED

    8440 N. Sam Houston Parkway West

    Houston, TX 77064 (281) 943-2300

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Additional Email Addresses

  • - Customer Service
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Complaint Detail(s)

12/13/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered a custom pool table from the Billiard Factory in ******** ****. The pool table was delivered to my home in **** ****. A custom name plate was to be installed on the pool table, as per the order. The name plate has yet to be seen. After several request and phone calls to the billiard factory, nobody seems interested in returning my calls. They came highly recommended by a friend of mine ***** *****, and its sad that his recommendation meant so little to them. This was a custom pool table, and it still has an empty spot at the end of the table where the name plate should go. I have personally called their location on 6 different times and never gotten a phone call back.. Their favorite line seems to be "Let me call you right back". It may seem like a trivial issues, but it was important to my family and to me.

Desired Settlement: I would like for them to get the nameplate that says as stated in the order, and come install it!

Business Response:

 
We have informed the customer the Manufacturer will *** the item on Tuesday, ********. We have advised the customer that we will contact them once the item is received to schedule the installation at their convenience. 
 
Best Regards,
 
________________________________________
 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

BBB Comments: Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

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