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BBB Accredited Business since
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This company specializes in pest control services.
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A BBB Accredited Business since
BBB has determined that Bulwark Exterminating, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Agriculture
1700 N. Congress Ave. SF Austin Bldg, Rm 1100A, Austin TX 78701
Phone Number: (512) 463-7476
Type of Entity
Limited Liability Company (LLC)
Business ManagementEric Nitzsche, Manager Mr. Thomas Ballantyne, Director of Marketing
PEST CONTROL SERVICES
Industry TipsPest Control
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
16334 Rainbow Lake Road
Houston, TX 77095 Directions
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BBB Complaint Process
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Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
- - eQuote
- - Technical Support
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The door to door salesman Levi lied to get a sale and said services were a certain price for 4 visits... Now we are getting charged five times that amount. We also still had bug problems and they never showed for TWO scheduled appointments. When wr requested our money back we were called liars and refused to give me the owners information or to refund OUR money.
Desired Settlement: I work in customer service and Kyle and Levi should be fired for how they treat customers. I want our amount we paid in cash the day we were lied to refunded immediately!!!! $100.00
|8/9/2015||Problems with Product/Service|
Customer Reviews Summary