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In Greater Houston and South Texas

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Consumer Complaints

This Business is not BBB Accredited

Idealgelt.com

(800) 787-1127

Customer Complaints Summary

82 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 61
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 82

Additional Complaint Information

The BBB has received numerous complaints from consumers who applied for short-term payday loans from IdealGelt.com. Several complainants stated that in exchange for these loans, they were required to give IdealGelt.com access to their bank accounts in order to allow the company to withdraw payments owed plus interest on the loans. Complainants further stated that IdealGelt.com did not fully disclose the terms and conditions of its loans which, complainant's alleged, carried high interest rates and the fees. BBB noted that in some cases, interest and fees paid to IdealGelt.com were double or triple the original loan amount.

On November 2, 2012 the company was contacted by BBB regarding its pattern of complaints. T
he inquiry also addressed the company's apparent lack of licensing, required in many states of businesses offering payday loans. BBB requested proof of licensing from applicable states for IdealGelt.com. The BBB did not receive a response from the company until April 4, 2013. In the response, IdealGelt.com's manager, Ms. Christy Finazzo only provided information as to where future complaints received by BBB should be sent. The response did not address complaint patterns or licensing issues. Furthermore, BBB's investigation revealed Ms. Finazzo was also named in a 2010 Pennsylvania Department of Banking Consent and Agreement Order against Eastside Lenders, a company which also provided internet based payday loans. For more information on Eastside Lenders please visit the website of BBB serving Delaware Serving New Castle, Kent and Sussex Counties at http://www.bbb.org/delaware/Business-Reviews/loans/east-side-lenders-in-newark-de-7003583/complaints/.

Before applying for a payday loan, make sure you understand all terms and conditions of the loan. BBB noted that, in many cases, borrowers stated they were not aware of the terms and conditions of the loan. Be aware that if you release your banking information to an online payday lender, your bank account could be drafted at anytime. BBB also advises consumers to verify that the lender they plan to do business with is properly licensed to offer such loans within their state. Numerous complaints and a recent Cease and Desist Order issued by the Pennsylvania Department of Banking suggest IdealGelt.com is not licensed to offer short term loans in many states. the inquiry also addressed the company's apparent lack of licensing required in many states for businesses offering payday loans.

Please be advised that IdealGelt.com is not a member of the BBB.  However, the BBB will process complaints on both member and non-member companies.

Industry Comparison | Chart

PAYDAY LOANS

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Closure Definitions

Complaint resolved with BBB assistance
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Houston and South Texas. Businesses may engage in more than one type of business. This comparison does not account for the length of time the businesses have been operational. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by the BBB.

# of businesses with NO complaints in the past 36 months 173
# of businesses with 1-4 complaints in the past 36 months 49
# of businesses with 5-25 complaints in the past 36 months 10
# of businesses with 26-99 complaints in the past 36 months 2 Idealgelt.com is in this range.
# of businesses with 100 or more complaints in the past 36 months 0
Total # of same relative size businesses in the BBB database in this type of business 234
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BBB began including complaint response text in BBB Business Reviews on 1/1/2013.

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