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Phone: (888) 694-2656 16607 Central Green Blvd Ste 400, Houston, TX 77032
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This company is an online source for hard-to-find candies, groceries, and food gifts.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hometown Favorites include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Business ManagementMike Julian, CEO
NOVELTIES-RETAIL INTERNET SHOPPING FOOD PRODUCTS CANDY & CONFECTIONERY-RETAIL GIFT BASKETS & PARCELS GOURMET SHOPS MAIL ORDER & CATALOG SHOPPING
THIS LOCATION IS NOT BBB ACCREDITED
16607 Central Green Blvd Ste 400
Houston, TX 77032 (888) 694-2656 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I received the wrong order on Feb 27th, I contacted them right away and had to leave a voice mail message. the next day i send an unanswered email. the next day Fri. I got through to a live person who assured me they would send out a new shipment the following Monday. On Monday March 4th I called and they said the order was shipped. We are now at Friday March 15th and I am still waiting for the order. Many phone calls by myself and my husband, at least 4 a week trying to get a tracking number so we could see what happened to the corrected order, they never gave us this information and blamed it on the fact that they had my email address wrong. four days later, am still waiting. I went onto their website as if i was going to order the product and it says that the boxes are still in stock, so what the heck?
Desired Settlement: either the correct order or my money back. to be honest, this is the only company in the country that still has this product in stock, so I'd like to get the correct order, but I believe we're seeing the writing on the wall and hope we can get this resolved.
Business Response: Ms. **********,
I am sincerely sorry for the issues with your order. We did attempt to replace the order twice and both times the delivery was scanned as delivered to the doorstep by ***** but you in fact did not receive. We believe that since we haven't had any issues in the past with delivery to you that someone must be picking up packages off of your doorstep. ***** notified me of the issue and I spoke with our ***** representative last week about it. After tracing the packages internally and assuring there was no misdelivery; she will be having their fraud department do some research to see if this is something indicative of a larger problem in the area. "There are those, unfortunately, who follow around delivery trucks and wait," she told me with a sigh. I sincerely apologize for the trouble and we definitely appreciate your continued business. All of your previous orders to the best of my knowledge delivered without incident and we thank you now for your understanding that we could not in good conscience ship to your residence again without fear of yet another package disappearing. You may already be aware, since the complaint was filed on the 15th and i'm only now receiving it on the 26th, and since I believe you have already spoke to ***** at the point, that we have already issued you a refund for the order in full. I have attached the statement of refund from our ****** Portal for review by the Better Business Bureau and yourself. Again I am truly sorry for all of the trouble and we share your anger and frustration - we are a very very small company and loosing several orders and all of the related expense with no hope of recovery hurts us as well. Perhaps in the future should you choose to continue to use our service I might ask that we try a different address where you might be available during the early morning, perhaps your work? That way we can better ensure it gets directly from the drivers hands to yours without incident. Thank you Ms. ********** for your understanding and I hope you will consider our services again in the future.
******** ** ********** *** **
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|1/20/2012||Problems with Product/Service|