BBB Business Review

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This Business is not BBB accredited

Vista Energy Marketing, L.P.

Additional Locations

Phone: (888) 508-4782 Fax: (713) 877-1166 View Additional Phone Numbers 3200 Southwest Freeway, Suite 2240, Houston , TX 77027 View Additional Email Addresses http://www.vistaenergymarketing.com


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Description

This company specializes in natural gas marketing and retail supply.

Vista Energy Marketing would like consumers to know the following:

This is a description of the enrollment/termination  process with Vista and the product/services you may be receiving.    

Please note: In addition to the stringent enrollment criteria outlined below, we would like to remind you there is NO TERMINATION OR CANCELLATION FEE for any variable rate customers.   You are free to break your contract and leave Vista Energy at any time.  Should you want to simply terminate your relationship with Vista Energy Marketing, call or email us at the number below and we will facilitate the transfer back to the utility – again, there is no penalty or fee to leave Vista Energy.  

All recorded 3rd Party Verification systems, at a minimum, MUST confirm the following topics: 
        1)      A verbal question and the customer’s acknowledgement that the customer understands that Vista Energy Marketing is not affiliated with any utility and that the customer wishes to enroll their gas account with Vista Energy Marketing and purchase gas from Vista Energy Marketing, and that the utility will continue to deliver the gas to the customer’s home or business. 

         2)      A verbal question and the customer’s acknowledgement that the customer is the customer of record or is authorized to switch to Vista Energy Marketing by the customer of record.

Phone recordings are available upon request.

Email:   Customerservice@vistaenergymarketing.com
Phone: 1 888 508 4782 Web: vistaenergymarketing.com


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Vista Energy Marketing, L.P. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Vista Energy Marketing, L.P. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 66 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

66 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 26
Billing/Collection Issues 18
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 22
Total Closed Complaints 66

Additional Complaint Information

Vista Energy serves homes and businesses as a third party natural gas supplier within PG&E’s Core Gas Aggregation Program. Current customers will still receive their bill from PG&E, but Vista Energy will appear as the 3rd party gas supplier.

Please contact our customer service center at 1-888-508-4782 with any questions. It is very important to Vista Energy that our customers remain comfortable and educated with our service
.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Vista Energy Marketing, L.P.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 10, 2010 Business started: 12/12/2008 in TX Business started locally: 12/12/2008 Business incorporated: 01/08/2009 in TX
Type of Entity

Limited Partnership (LP)

Business Management
Mr. Eric Maberry, Vice President - Operations David Ranslem, Owner Scot Thompson, Owner Mike Whalen, Owner
Contact Information
Principal: Mr. Eric Maberry, Vice President - Operations
Principal: David Ranslem, Owner
Customer Contact: Maria Sion, Sr. Manager, Operations
Principal: Scot Thompson, Owner
Principal: Mike Whalen, Owner
Business Category

GAS CO

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.