This business is not BBB accredited.

A-Star Movers

Additional Locations

Phone: (281) 955-8751 Fax: (281) 213-8261 20610 Valley Wells Dr., Katy, TX 77449 http://www.astarmoverstx.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company provides total relocation services for commercial customers, including: local and long distance moves.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A-Star Movers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 04, 2009 Business started: 01/29/2004 in TX Business started locally: 01/29/2004
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Transportation
Motor Vehicle Division Dealer Enforcement , PO Box 2293, Austin TX 78768
http://www.dot.state.tx.us
Phone Number: 800-687-7868

Type of Entity

Sole Proprietorship

Business Management
Mr. Carlos Santibanez, Owner
Contact Information
Principal: Mr. Carlos Santibanez, Owner
Business Category

MOVERS


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    15506 Firwoods Lane

    Cypress, TX 77429 (281) 955-8751

  • THIS LOCATION IS NOT BBB ACCREDITED

    20610 Valley Wells Dr.

    Katy, TX 77449

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/17/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Multiple items of furniture was damaged during a move from ******* to ****** *****. Calls and registered letter and pictures have not been returned from the movers.

Desired Settlement: Payment for the damages to the furniture.

Business Response:

From: ****** ********** ******************************
Sent: Monday, August 04, 2014 10:36 AM
To: drteam
Subject: Re: BBB of Houston and South Texas- Complaint regarding Your Business #********

 

Hello ,
To your response on this complaint # ********
Very sad people just trying to ruin you without any facts, this lady we never had any email , pics , calls nor anything in regards this matter I'm very surprise on this complaint because we move this lady like 3-4months ago and shes is complaining until now? She was present there why she didn't said anything ? And it when to a storage , how do I know they didn't damage the furniture when they got it out?

Sent from ***** **** on Android

Business Response:

From: ****** ********** ******************************
Sent: Monday, August 04, 2014 10:36 AM
To: drteam
Subject: Re: BBB of Houston and South Texas- Complaint regarding Your Business #********

 

Hello ,
To your response on this complaint # ********
Very sad people just trying to ruin you without any facts, this lady we never had any email , pics , calls nor anything in regards this matter I'm very surprise on this complaint because we move this lady like 3-4months ago and shes is complaining until now? She was present there why she didn't said anything ? And it when to a storage , how do I know they didn't damage the furniture when they got it out?

Sent from ***** **** on Android

Business Response:

From: ****** ********** ******************************
Sent: Monday, August 04, 2014 10:36 AM
To: drteam
Subject: Re: BBB of Houston and South Texas- Complaint regarding Your Business #********

 

Hello ,
To your response on this complaint # ********
Very sad people just trying to ruin you without any facts, this lady we never had any email , pics , calls nor anything in regards this matter I'm very surprise on this complaint because we move this lady like 3-4months ago and shes is complaining until now? She was present there why she didn't said anything ? And it when to a storage , how do I know they didn't damage the furniture when they got it out?

Sent from ***** **** on Android

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  

[Provide details of why you are not satisfied with this resolution.]

Regards,


 

From: ***** **** ************************** 
Sent: Monday, August 04, 2014 8:06 PM
To: *********************
Cc: drteam; **** ******
Subject: Furniture Claim

 

*** **********

 

I have attached a copy of the email that it was sent on July 8th to the email address you provided on your invoice.  This email included a PDF file that it has been attached to this email and that included:

 

- A letter addressed to A-Star Movers in which it is explains what occurred. 

- A copy of the invoice we received from you at the time we paid you for your services at the storage facility.

- 12 pictures of the damaged furniture.

 

Also, I have attached a picture of the envelope that was sent to ***** ******* **** ******* ** *****, address that appears on the invoice. This envelope was sent via certified mail on July 9th, one day after my fiancé sent the email I referred to in the previous paragraph.  This was done within the 90 day window period that is stipulated on your contract under HOUSEHOLD GOODS CARRIER LIMITATION OF LIABILITY Section #3-CLAIMS PROVISION (A) that reads: "A written claim most be filed within 90 days of delivery of the shipment to the final destination"

 

As you can see, a copy of the certified mail receipt has been attached to this email as well. This envelope was returned to our current address as not able to delivered or forward on 7/17/2014.

 

Please do not accuse us of lying because we certainly tried to communicate with you before we reach out to BBB.

 

In the letter I referred to before, my fiancé makes clear that I did notice that you were having a hard time handling the furniture by yourself since the other mover was not present by the time we arrived to the storage location and during the move into the unit.

When I asked you where he was, you said he was doing another job reason why I notified my fiancé of this situation and I said to him that “you were working yourself to dead”.

 

We trusted you with our furniture, but it’s evident now that is not a one-man job to move a two bedroom apartment by himself without causing any damage to the furniture. When we spoke on the phone with you to book the moving you stated that the quote that your gave me included 2 (two) movers and the wrapping of the furniture.

 

The second mover was not present at the time of unloading the truck and moving the furniture into the unit and the furniture was poorly wrapped. 

 

My intention is not to damage your image in the same way you damaged my furniture. As a single mom, it took me a lot of time and work to be able to pay off my furniture and it breaks my heart to see how all my effort was damaged in a few hours. 

 

My only intention is to be compensated for the damages done to my furniture by you and your company during the move.

 

Thank you,

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  

[Provide details of why you are not satisfied with this resolution.]

Regards,


 

From: ***** **** ************************** 
Sent: Monday, August 04, 2014 8:06 PM
To: *********************
Cc: drteam; **** ******
Subject: Furniture Claim

 

*** **********

 

I have attached a copy of the email that it was sent on July 8th to the email address you provided on your invoice.  This email included a PDF file that it has been attached to this email and that included:

 

- A letter addressed to A-Star Movers in which it is explains what occurred. 

- A copy of the invoice we received from you at the time we paid you for your services at the storage facility.

- 12 pictures of the damaged furniture.

 

Also, I have attached a picture of the envelope that was sent to ***** ******* **** ******* ** *****, address that appears on the invoice. This envelope was sent via certified mail on July 9th, one day after my fiancé sent the email I referred to in the previous paragraph.  This was done within the 90 day window period that is stipulated on your contract under HOUSEHOLD GOODS CARRIER LIMITATION OF LIABILITY Section #3-CLAIMS PROVISION (A) that reads: "A written claim most be filed within 90 days of delivery of the shipment to the final destination"

 

As you can see, a copy of the certified mail receipt has been attached to this email as well. This envelope was returned to our current address as not able to delivered or forward on 7/17/2014.

 

Please do not accuse us of lying because we certainly tried to communicate with you before we reach out to BBB.

 

In the letter I referred to before, my fiancé makes clear that I did notice that you were having a hard time handling the furniture by yourself since the other mover was not present by the time we arrived to the storage location and during the move into the unit.

When I asked you where he was, you said he was doing another job reason why I notified my fiancé of this situation and I said to him that “you were working yourself to dead”.

 

We trusted you with our furniture, but it’s evident now that is not a one-man job to move a two bedroom apartment by himself without causing any damage to the furniture. When we spoke on the phone with you to book the moving you stated that the quote that your gave me included 2 (two) movers and the wrapping of the furniture.

 

The second mover was not present at the time of unloading the truck and moving the furniture into the unit and the furniture was poorly wrapped. 

 

My intention is not to damage your image in the same way you damaged my furniture. As a single mom, it took me a lot of time and work to be able to pay off my furniture and it breaks my heart to see how all my effort was damaged in a few hours. 

 

My only intention is to be compensated for the damages done to my furniture by you and your company during the move.

 

Thank you,

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  

[Provide details of why you are not satisfied with this resolution.]

Regards,


 

From: ***** **** ************************** 
Sent: Monday, August 04, 2014 8:06 PM
To: *********************
Cc: drteam; **** ******
Subject: Furniture Claim

 

*** **********

 

I have attached a copy of the email that it was sent on July 8th to the email address you provided on your invoice.  This email included a PDF file that it has been attached to this email and that included:

 

- A letter addressed to A-Star Movers in which it is explains what occurred. 

- A copy of the invoice we received from you at the time we paid you for your services at the storage facility.

- 12 pictures of the damaged furniture.

 

Also, I have attached a picture of the envelope that was sent to ***** ******* **** ******* ** *****, address that appears on the invoice. This envelope was sent via certified mail on July 9th, one day after my fiancé sent the email I referred to in the previous paragraph.  This was done within the 90 day window period that is stipulated on your contract under HOUSEHOLD GOODS CARRIER LIMITATION OF LIABILITY Section #3-CLAIMS PROVISION (A) that reads: "A written claim most be filed within 90 days of delivery of the shipment to the final destination"

 

As you can see, a copy of the certified mail receipt has been attached to this email as well. This envelope was returned to our current address as not able to delivered or forward on 7/17/2014.

 

Please do not accuse us of lying because we certainly tried to communicate with you before we reach out to BBB.

 

In the letter I referred to before, my fiancé makes clear that I did notice that you were having a hard time handling the furniture by yourself since the other mover was not present by the time we arrived to the storage location and during the move into the unit.

When I asked you where he was, you said he was doing another job reason why I notified my fiancé of this situation and I said to him that “you were working yourself to dead”.

 

We trusted you with our furniture, but it’s evident now that is not a one-man job to move a two bedroom apartment by himself without causing any damage to the furniture. When we spoke on the phone with you to book the moving you stated that the quote that your gave me included 2 (two) movers and the wrapping of the furniture.

 

The second mover was not present at the time of unloading the truck and moving the furniture into the unit and the furniture was poorly wrapped. 

 

My intention is not to damage your image in the same way you damaged my furniture. As a single mom, it took me a lot of time and work to be able to pay off my furniture and it breaks my heart to see how all my effort was damaged in a few hours. 

 

My only intention is to be compensated for the damages done to my furniture by you and your company during the move.

 

Thank you,

 

Business Response:

From: ****** ********** ******************************
Sent: Wednesday, August 06, 2014 11:44 AM
To: drteam
Subject: Re: BBB of Houston and South Texas- Complaint regarding Your Business #********

 

Mom!
Well I don't understand why she's not satisfied , I ask her straight up what was it that she wanted us to do and she said to take responsibility of the damage and I said to look for a company to touch up her furniture and send me the invoice, that's what she ask for and that's what we are doing I don't understand why she's not satisfied she didn't request nothing else.

Sent from ***** **** on Android


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on A-Star Movers
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)