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Phone: (832) 584-0593 One Riverway suite 1700, Houston , TX 77056 View Additional Email Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Electric Wheels include:
- Failure to respond to 4 complaint(s) filed against business
Factors that raised the rating for Electric Wheels include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Additional Complaint Information
Consumers allege that they will order product such as a scooter and the product will have a defect, discovered after delivery. Consumer's attempt to contact the company via email or telephone and the company is unreachable and does not return phone calls or emails. The company has multiple unanswered complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
MOTOR SCOOTERS - DEALERS
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: see Attached document
Desired Settlement: see Attached document
Read Complaint Details
Complaint: I purchased an EW-36 from a medical supply company (** ******** **)in ******* ** ****. The scooter worked as advertised until about **** ** **** when the left blinker quit working. In *******, I was returning from a trip on the bike when the front wheel fell off the axle as I was turning in my driveway. I managed to get the bike in the garage and contacted the company. At first they acted like they might help me, but after continually contacting them, with no results, I attempted to fix the bike myself. I am disabled, and I called several companies here in Las Vegas after the lack of contact by ******* to no avail. A few weeks ago ** ******** ** managed to get service to call me back, and their employee promised me new blinkers, and all the parts I needed to fix the bike since it was still under warranty. It does have 3 years warranty, but no service people in Las Vegas, and apparantly none in Arizona either. I believe the man's name was ****, he said he had to talk to his supervisor but he would call me back on Monday. That was 2 weeks ago. I called ** ******** ** again and the lady who answered the phone said she would ask the owner to contact ******* again, but so far I have not heard anything. The bike is unusable to me and I spent $1,900 less than year ago for a very large, very heavy paper weight.
Desired Settlement: At the minimum I would like what I was promised: the parts and information needed to fix the bike. But in reality I would like a refund and say thank you for a lesson I learned. Don't buy on the internet if you want service for something like this. I am disabled and do not have anybody to help me lift, move or service this bike. The bike came fully setup by the company and the bike was not ridden enough for the wheel to fall off like this.
Read Complaint Details
Complaint: When I ordered my ew 36l mobility scooter, it came late and came with wires hanging down. 1 break did not work. I called them and they said that hot weather in AZ had caused the glue they used to melt. I could ride it, so I did, as I have no other transportation. 3 months later, the break wires fell off, and was dragging behind me as I rode. Then, after 6 months, a piece of metal broke and the motor dropped off the bottom of the scooter. I called e wheels, and they told me to find a mechanic and have him fix it, and they would reimburse me. My mechanic has been working on the scooter for at least 6 weeks. E wheels sent me a new motor, but they made me pay for the shipping ($60). The scooter still doesn't work. My mechanic recently was told that a new "brain" or control something or other would be shipped to me a few days before Thanksgiving. However, they said that they were trying to send staff home early for the holidays, so they would not be able to ship the new parts for another week. I'm so tire of this and need to be able to use the schooter to get to work.
Desired Settlement: Please help me either get the entire scooter replaced quickly, ensure that I will be reimbursed for the shipping cost of the motor, and reimbursed for the money I'm having to pay my mechanic to work on this problem. He has spent many, many hours working on this with little help from e wheels. It is crazy that I have had to deal with this for at least 6 weeks, maybe its been 2 months.
Problems with Product/Service
Read Complaint Details
Complaint: I am the Owner of ********************* ***. in Tucson, AZ. On ****** ***** **** Electric Wheels in Scottsdale, AZ which the BBB has determined is Houston based agreed to send warranty parts to SpecialNeedsVehicles and charge SNV for shipping. On ****** **** they charged us $45 for ***** Ground shipping from Scottsdale to Tucson and the items have never arrived. They cannot provide a shipping tracking number to confirm if it was ever shipped. I have tried to resolve it directly with the company and they fail to return my calls and hang up on me after placing me on hold. I have filed a Fraud complaint with my bank, and this company should be flagged as high risk. The BBB report says they have 29 complaints which have never been responded to or resolved.
Desired Settlement: Refund of $45 charge, and alternate source for repair parts to deal with direct.