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BBB Accredited Business since
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This company specializes in online software for sales and marketing.
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A BBB Accredited Business since
BBB has determined that SalesNexus, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for SalesNexus, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Business ManagementMs. Hana Heiplikoua, Manager, Finance and Human Resources Mr. Zachery Adelstein, Marketing Admin Mr. Craig Klein, President
MARKETING CONSULTANTS MARKETING PROGRAMS & SERVICES SALES ORGANIZATIONS SALES TRAINING INTERNET MARKETING SERVICES INTERNET SELLING SERVICES INFORMATION TECHNOLOGY SERVICES COMPUTER SOFTWARE & SERVICES COMPUTER - SYS DESIGNERS & CONSULTANTS DATA SYSTEMS-CONSULTANTS & DESIGNRS
600 North Shepherd Street #301
Houston, TX 77007 (713) 862-0001 Directions
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Additional Phone Numbers
- (800) 862-0134(Phone)
- (713) 481-0345 (Fax)
- (713) 862-0167 (Fax)
Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
- - eQuote
- - Technical Support
- - Sales
- - Mobile Phone SMS
- - Additional Business Login
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I had paid for services from SalesNexus that were to end on 4/21/13. I had emailed the company requesting them to remove my billing information from their system. I have the emails saved. I spoke with a representative of the company named ********* *******, and she assured me everything was cancelled and I wouldn't receive any additional charges. Yesterday, 5/15/13 I notice a pending charge on my account. I tried to reach SalesNexus by phone, and only received recorded messages and voicemails. Today, 5/16/13 I did receive emails from **** ********** and after a number of emails she refused to refund my money and said any additional communication would be handled by their legal department.
Desired Settlement: This was an unauthorized charge taken by SalesNexus. Since they refused to honor my request to have the auto billing stopped they need to refund $55.00.
Client never followed a proper cancellation procedure and did not officially request to terminate SalesNexus services. We have an email documentation stating that client wanted to be removed from auto-billing and then was asking when the monthly subscription is over. Then client was asked to submit 30-day cancellation notice as stated in Master Service Agreement, but SalesNexus never received it back; therefore we could not terminate client's services. The documentation to cancel services was emailed 4x to the client. Client refused to submit official cancellation notice.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
When I spoke to ********* ******* in March 2013, I was assured my account was cancelled, no further action from me was necessary and no further billings would take place. The account was to be cancelled by 4/21/1. I attempted to log on to make sure I did not have access on that date, and I did not have access. The account was completely shut down. Ms. ********** never mentioned the cancellation form prior to 5/16/13 because she knows the account was cancelled. If my account was still active, as Ms. ********** states, and I would continue to be billed, then I should have access to an account I am paying for. Is that not correct? What Ms. ********** is saying is that I should pay for a service, but not be able to access or utilize it. While I do not have recorded phone conversations between Ms. ******* and myself, I do have the emails that were exchanged between myself, Ms. ********** and Ms. ******* regarding cancelling my account. I have attached those emails .Please take note of the fact that in the email dated 3/15/2013, I requested any auto billing to be stopped. When I contacted SalesNexus regarding this fraudulent charge, Ms. ******* or Ms. ********** have not returned my calls. They will not answer their main phone number either. Ms. ******* has fallen silent, and in my opinion it is because she knows I have been billed unfairly. In one of the emails Ms. ********** sent to me, she asked me " you really wish to hassle over $55". That is my money. I did not have access to or the ability to use the services after 4/21/13, therefore, it should be refunded. SalesNexus has stolen my money.
Client is giving false information. We have proofs and copies of all documentation sent by Mrs. **** and there is no cancellation request until the email we received on 5/16/2013. We also have proof and documentation of the fact, that database had been active and fully accessible till 5/17/2013.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******. While it is obvious SalesNexus and I have a different view on how things took place, I find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|1/16/2012||Problems with Product/Service|