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BBB Accredited Business since

SalesNexus, LLC

Phone: (713) 862-0001 View Additional Phone Numbers 600 North Shepherd Street #301 , Houston, TX 77007 View Additional Email Addresses http://www.salesnexus.com View Additional Web Addresses

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Description

This company specializes in online software for sales and marketing.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that SalesNexus, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for SalesNexus, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

top
BBB file opened: March 29, 2007 Business started: 09/13/2002 in TX
Business Management
Ms. Hana Heiplikoua, Manager, Finance and Human Resources Mr. Zachery Adelstein, Marketing Admin Mr. Craig Klein, President
Contact Information
Principal: Ms. Hana Heiplikoua, Manager, Finance and Human Resources
Business Category

MARKETING CONSULTANTS MARKETING PROGRAMS & SERVICES SALES ORGANIZATIONS SALES TRAINING INTERNET MARKETING SERVICES INTERNET SELLING SERVICES INFORMATION TECHNOLOGY SERVICES COMPUTER SOFTWARE & SERVICES COMPUTER - SYS DESIGNERS & CONSULTANTS DATA SYSTEMS-CONSULTANTS & DESIGNRS


Additional Locations

  • 600 North Shepherd Street #301

    Houston, TX 77007 (713) 862-0001

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Discount Coupons for SalesNexus, LLC

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Additional Phone Numbers

  • (800) 862-0134(Phone)
  • (713) 481-0345 (Fax)
  • (713) 862-0167 (Fax)
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Additional Web Addresses

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Additional Email Addresses

  • - Customer Service
  • - Communication/Mass Email
  • - eQuote
  • - Technical Support
  • - Sales
  • - Mobile Phone SMS
  • - Additional Business Login
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Complaint Detail(s)

5/21/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had paid for services from SalesNexus that were to end on 4/21/13. I had emailed the company requesting them to remove my billing information from their system. I have the emails saved. I spoke with a representative of the company named ********* *******, and she assured me everything was cancelled and I wouldn't receive any additional charges. Yesterday, 5/15/13 I notice a pending charge on my account. I tried to reach SalesNexus by phone, and only received recorded messages and voicemails. Today, 5/16/13 I did receive emails from **** ********** and after a number of emails she refused to refund my money and said any additional communication would be handled by their legal department.

Desired Settlement: This was an unauthorized charge taken by SalesNexus. Since they refused to honor my request to have the auto billing stopped they need to refund $55.00.

Business Response: Client never followed a proper cancellation procedure and did not officially request to terminate SalesNexus services. We have an email documentation stating that client wanted to be removed from auto-billing and then was asking when the monthly subscription is over. Then client was asked to submit 30-day cancellation notice as stated in Master Service Agreement, but SalesNexus never received it back; therefore we could not terminate client's services. The documentation to cancel services was emailed 4x to the client. Client refused to submit official cancellation notice.
We proposed a solution to the client to settle the situation by terminating the services as of 5/16/2013 which SalesNexus would waive the 30-day cancellation notice and no further charges would occur on client's account, but there would be no refund provided. Client refused.

**** **********
******* *******
SalesNexus LLC

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

****** ****


 

When I spoke to ********* ******* in March 2013, I was assured my account was cancelled, no further action from me was necessary and no further billings would take place.  The account was to be cancelled by 4/21/1. I attempted to log on to make sure I did not have access on that date, and I did not have access.  The account was completely shut down.  Ms. ********** never mentioned the cancellation form prior to 5/16/13 because she knows the account was cancelled.   If my account was still active, as Ms. ********** states, and I would continue to be billed, then I should have access to an account I am paying for.  Is that not correct?  What Ms. ********** is saying is that I should pay for a service, but not be able to access or utilize it. While I do not have recorded phone conversations between Ms. ******* and myself, I do have the emails that were exchanged between myself,  Ms. ********** and Ms. ******* regarding cancelling my account.  I have attached those emails .Please take note of the fact that in the email dated 3/15/2013, I requested any auto billing to be stopped.  When I contacted SalesNexus regarding this fraudulent charge,  Ms. ******* or Ms. ********** have not returned my calls.  They will not answer their main phone number either. Ms. ******* has fallen silent, and in my opinion it is because she knows I have been billed unfairly.   In one of the emails Ms. ********** sent to me, she asked me " you really wish to hassle over $55".  That is my money.  I did not have access to or the ability to use the services after 4/21/13, therefore, it should be refunded.  SalesNexus has stolen my  money.

Business Response: Client is giving false information. We have proofs and copies of all documentation sent by Mrs. **** and there is no cancellation request until the email we received on 5/16/2013. We also have proof and documentation of the fact, that database had been active and fully accessible till 5/17/2013.
We stand behind our statement that client failed to follow proper cancellation procedure as she agreed during the initial sign up. She refused to cooperate and rejected our offer, but we already wasted enough time trying to resolve this according to standard SalesNexus written cancellation procedure.
SalesNexus will process a refund of $55 and will terminate the account immediately and will consider this matter closed.

With regards,

**** **********

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******. While it is obvious SalesNexus and I have a different view on how things took place,  I  find that this resolution would be satisfactory to me.  I will wait for  the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** **** 

 


 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/16/2012 Problems with Product/Service