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Greater Houston and South Texas

This Business is not BBB accredited

James Irrigation

Phone: (281) 855-4447 18066 Brooknoll Dr., Houston, TX 77084 View Additional Email Addresses http://www.jamesirrigation.com

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Description

This company specializes in new sprinkler systems, design and installation, sprinkler system repair, drainage systems and complete lawn care.

BBB Accreditation

On 4/24/2014 this business’s accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that: 5A. Fulfill contracts signed and agreements reached. 6A. Promptly respond to all complaints forwarded by BBB by:

  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.
6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for James Irrigation include:

  • 1 complaint filed against business that was not resolved
  • Failure to honor commitment to arbitrate or mediate disputes
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

The company refused to mediate or arbitrate. While this company is currently an Accredited Business of the Better Business Bureau, the company has refused to mediate or arbitrate a complaint brought to its attention by the bureau.  Accredited Business’s must mediate and/or arbitrate unresolved complaints when requested by the Bureau. The Bureau has notified the company that its status at the BBB will be revoked if the complaint(s) is not answered.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

top
BBB file opened: March 09, 2006 Business started: 04/02/2001
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Commission on Environmental Quality
12100 Park 25 Circle, Austin TX 78753
http://www.tceq.texas.gov/
Phone Number: (512) 239-1000
ac@tceq.state.tx.us

Business Management
Mr. Neil J. James, Owner
Contact Information
Principal: Mr. Neil J. James, Owner
Business Category

IRRIGATION SERVICES


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    18066 Brooknoll Dr.

    Houston, TX 77084 (281) 855-4447

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
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Complaint Detail(s)

10/13/2013 Problems with Product/Service | Complaint Details Unavailable