BBB Business Review
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BBB Accredited Business since
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This company provides web hosting services, including: reseller hosting, dedicated hosting, professional and beginner services, and website name registration.
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A BBB Accredited Business since
BBB has determined that HostGator.com, L.L.C. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for HostGator.com, L.L.C. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 175 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||92|
|Total Closed Complaints||175|
Additional Complaint Information
Prior to filing a complaint, we'd just like to ensure you've attempted to reach us to discuss possible resolutions at 866-96-GATOR(42867). We're always available 24/7/365 over the phone to help with any and all concerns, however if that's not convenient we're also available via email at email@example.com or through ourLiveChat at http://www.hostgator.com/.
If you are having issues with canceling your account please completethe cancellation form at https://secure.hostgator.com/cancel.php orcontact one of our cancellation agents at (713) 574 - 5287 ext. 1012.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Adam Farrar, Owner
WEB HOSTING SERVICES