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BBB Accredited Business since

NRG Home Services

Additional Locations

Phone: (713) 457-5700 Fax: (713) 979-4778 View Additional Phone Numbers 1050 North Post Oak Rd. Suite 230, Houston, TX 77055 View Additional Email Addresses View Additional Web Addresses

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This company offers home Maintenance Plans for HVAC, residential electrical, plumbing, and air conditioning services. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that NRG Home Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for NRG Home Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 44 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

44 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 40
Total Closed Complaints 44

Additional Complaint Information

Prior to Filing a Complaint, NRG Home Services Would Like You to Know:

NRG Home Services can resolve a majority of our customer complaints by simply involving Management. To save you time, please contact our office prior to filing with the BBB to resolve your issue in a timely manner. 

NRG Home Services appreciates the opportunity to resolve your issue.  For any concerns, please contact us 713-457-5700, toll free at 1-855-457-5700 or email at

Customer Reviews Summary Read customer reviews

0 Customer Reviews on NRG Home Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 13, 2008 Business started: 02/08/2006 in TX Business started locally: 02/08/2006 Business incorporated: 02/08/2006 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Board of Plumbing Examiners
929 E. 41st Street, Austin TX 78751
Phone Number: 512-458-2145
Fax Number: 512-302-5090

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. W. Clark Harlow, Vice President Mr. Andrew White, President Mr. Timothy Armstrong, Director of Operations Ms. Roxana Torres, Customer Service Manager
Contact Information
Principal: Mr. W. Clark Harlow, Vice President
Customer Contact: Ms. Roxana Torres, Customer Service Manager
Principal: Mr. Andrew White, President
Related Businesses
Reliant Energy Green Mountain Energy Company Allied Warranty, LLC Pennywise Power, LLC NRG Energy, Inc.
Business Category


Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
S: 8:00 AM - 5:00 PM
Su: Closed
Refund and Exchange Policy
Minor repairs come with a 30 day labor warranty. Major replacement of equipment, labor warranty ranges from 1 year to 12 years, depending on the product purchased.
Products & Services

Home Maintenance Plans, tankless water heaters, gas/electric water heaters, gas/electric central air conditioner, gas/electric central heater, communicating air conditioning systems, home sewer replacement/repair, waterline replacement/repair, gas pipe replacement/repair, plumbing slab replacement/repair, whole home water filtration system, on demand hot water pumps, whole home generator, slab leak detection, garbage disposals, plumbing inspections, HVAC inspection, electrical inspection, drain and sewer snaking, attic insulation, ductwork, home energy audits, preventative maintenance, HVAC tun up, plumbing tune up and electrical tune up. 

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


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