BBB Business Review
This Business is not BBB Accredited
John Moore Services
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||188|
|Total Closed Complaints||250|
Additional Complaint Information
According to BBB records, John Moore Services has also shown a pattern of complaints in which consumers allege relatively minor repair issues are often diagnosed by John Moore technicians as major repairs or replacements which consumers later deem to be unnecessary. In numerous complaints related to AC system repair calls, BBB noted John Moore representatives were alleged to quote a relatively inexpensive repair fee initially and prior to a visit; however, upon arrival and inspection consumers state they are often told they need a entirely new AC system amounting to several thousand dollars, in most cases. Numerous consumers state that upon getting a second opinion from another company, they often find that their AC system does not need to be replaced, rather it can be repaired or have a minor component replaced.
Please understand that this company is not an accredited member or registered with the BBB. However, the BBB processes disputes for both accredited and non accredited businesses. Disputes are reported once they have closed and will remain on the company’s report for 36 months.
Complaint Breakdown by Resolution About Complaint Details
View Complaints Summary by Resolution Pie Chart on John Moore Services Complaint Resolution Pie Chart: Complaints
AIR CONDITIONING & HEATING