BBB Business Review

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This business is not BBB accredited.

Air National AC & Heating of Houston, Inc.

Phone: (281) 251-3143 Fax: (281) 257-8289 6635 Spring Cypress Road, Spring, TX 77379 http://www.airnationalhouston.com


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Description

This company specializes in sales, maintenance, repair and installation of all brands of air conditioning and heating units, as well as indoor air quality.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Air National AC & Heating of Houston, Inc. include:

  • 17 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Air National AC & Heating of Houston, Inc. include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 14
Total Closed Complaints 17

Additional Complaint Information

Air National AC & Heating of Houston, Inc. would like you to know:


Warranty: All new HVAC systems come with a manufacture’s parts and equipment warranty; most are 10 years.  This warranty is good through the manufacture and any authorized dealer.  Air National of Houston offers a One year labor warranty on all equipment installations.  We do ask that customer’s do not have another AC company perform work on your new system within this first year.  If that happens your labor warranty will be void as we cannot verify or authenticate the work that another AC does.  Your parts and equipment warranty through the manufacture will stay intact.  

Customer Service: Customers may reach our office manager during regular business hours of Monday – Friday 7 am until 4 pm.  We do have other staff members on hand after these hours, but they can only pass your message on and the office manager can return your call the next business day.  Our office manager can help with any customer issues; we encourage all of our customers to speak with our office manager prior to submitting a BBB complaint.  We feel that most issues can readily be resolved without the BBB.  

Billing: Our office staff will discuss any billing or service call prices with each customer before any appointment is scheduled.  This way both the customer and our staff members know what is a chargeable visit and what is considered a free warranty visit.  

Sales:  All sales, whether it’s parts, labor or equipment, are completely spelled out on Air National of Houston invoices or sales proposals prior to us starting any work.  This gives both the customer and our staff a complete idea and knowledge of what’s being installed and what isn’t.  If any customer has any questions about the items they have purchased, please call our office immediately so we can clear up any questions.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Air National AC & Heating of Houston, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 21, 2011 Business started: 09/13/2010 in TX Business started locally: 09/13/2010 Business incorporated 09/13/2010 in FL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
http://www.license.state.tx.us/
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871

Type of Entity

Corporation

Business Management
Ms. Brandi Andrews, President
Contact Information
Principal: Ms. Brandi Andrews, President
Business Category

AIR CONDITIONING & HEATING

Method(s) of Payment
Cash, Check, Credit Card, Paypal
Refund and Exchange Policy
We have a cancellation policy for all purchases of three days with written notification
Industry Tips
AIR CONDITIONING & HEATING - SELECTING A COMPANY
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.