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BBB Accredited Business since

Aztec House Leveling and Remodeling

Phone: (956) 412-1558 View Additional Phone Numbers 1017 S. E. Street, Harlingen, TX 78550 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company specializes in foundation repair, carpentry, general contractor, home remodeling, and concrete work.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aztec House Leveling and Remodeling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aztec House Leveling and Remodeling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aztec House Leveling and Remodeling
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 17, 2012 Business started: 03/28/2012 in TX
Type of Entity

Sole Proprietorship

Business Management
Mr. Robert Howard, President Ms. Nicole Pompa, Accounts Payable
Contact Information
Principal: Mr. Robert Howard, President
Business Category


Industry Tips
Foundation Repair - How to Select a Company Home Improvement Contractor REMODELING

Additional Locations

  • 1017 S. E. Street

    Harlingen, TX 78550 (830) 752-6336 (956) 546-5657 (956) 631-0995 (956) 725-0556 (956) 412-1558


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/13/2015 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: Paid to have the complete house leveled and within a year in a half the foundation has fallen to the front of the house and foundation is now cracking.

Desired Settlement: Aztec to redo the leveling of the house and repair foundation

Business Response:

We have reviewed Mrs. ******’ file and we only repaired and leveled part of her house in 2013 and not the complete house (diagram of pier installation is attached).  In December when she called us out, we informed her that she needed additional work in the front of her home where she is experiencing the additional problems.  However, to show good faith, we have scheduled a new inspection with her for later today to discuss further solutions.  

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me until i discuss the further options with Mr. ******, Owner. I will continue to follow up with BBB until this problem/issue is resolved.