BBB Accredited Business since
Phone: (956) 761-2212 Fax: (956) 761-1255 View Additional Phone Numbers 1 Padre Blvd., Sea Ranch Marina , South Padre Island, TX 78597 View Additional Web Addresses
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This company specializes in tourist activities on the water such as fishing, dolphin watch, parasailing, jet skies, snorkeling and firework cruises.
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A BBB Accredited Business since
BBB has determined that Breakaway Cruises meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Breakaway Cruises include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMr. Daniel Bryant, Owner Mr. Brad Burrows, General Manager
FISHING CHARTER SERVICE
1 Padre Blvd., Sea Ranch Marina
South Padre Island, TX 78597 (956) 536-2245 (956) 761-2212 Directions
P O Box 2460
South Padre Island, TX 78597
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Additional Phone Numbers
- (956) 536-2245(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: We booked a parasailing trip for 2 for $80 which was set for 1pm. We arrived there at 12:30 to check in and paid, as we sat there we watched the crew prepare the boat after about 30min it seems we were ready to take of but the boat would not start, We could see some confusion happening and they were trying different things to start the boat. So after 1 hr of sitting and watching this we decided to cancel because we did not want to waste more time AWAY FROM OUR FAMILY. We go up to the desk and the girl is like ow no its just gona be another 10min. we kindly said we would like to cancel and get a refund since this is a failure on your behalf YOUR boat is not starting, then she stats we have a no refund policy. SO WE WASTED 2HRS OF OUR FAMILY VACATION. We would like to get a full refund
Desired Settlement: Full refund of $86
Business Response: The person filing the complaint is correct. i full refund will be issued today.
i will contact him directly also.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
BBB Comments: Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
|2/6/2011||Problems with Product/Service|