This Business is not BBB accredited
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This company specializes in fire, smoke and water damage restoration services including: wet carpet removal, soot and smoke odor removal, dehumidification, restorative, drying and post construction clean-up.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Southpro Restoration Services include:
- Failure to honor commitment to arbitrate or mediate disputes
Factors that raised the rating for Southpro Restoration Services include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Additional Complaint Information
The Bureau has attempted to contact the company at the following addresses and has received returned mail from each of the addresses listed below as of today: 11926 Brittmore Park Dr. Houston TX 77041
Business ManagementMr. Kelly Reich, President Ms. Katy Findahl, Marketing Director
FIRE & WATER DAMAGE RESTORATION
THIS LOCATION IS NOT BBB ACCREDITED
4549 Brittmore Park Dr.
Houston, TX 77041 (713) 460-0070 Directions
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Additional Phone Numbers
- (800) 809-1422(Phone)
- (713) 849-2633 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|5/6/2013||Problems with Product/Service|
|11/6/2012||Problems with Product/Service|
|5/23/2012||Problems with Product/Service|