This business is not BBB accredited.

Eagle Electronics Resources, Inc.

Phone: (713) 934-8585 Fax: (713) 934-8666 9807 Honeywell St., Houston, TX 77074 http://www.eagleelectronic.com


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Description

Eagle Electronics is an electronic recycling company that services businesses and consumers in the Houston area.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Although this company is not an Accredited Business of the Better Business Bureau, they advertise to be an Accredited Business in their company website.  The BBB has asked this practice cease.  The BBB is seeking legal assistance to protect its name and trademark.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Eagle Electronics Resources, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for Eagle Electronics Resources, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Eagle Electronics Resources, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 07, 1999 Business started: 06/10/1998 in TX Business incorporated 06/10/1998 in TX
Type of Entity

Corporation

Business Management
Ms. Yamit Cohen, President
Contact Information
Principal: Ms. Yamit Cohen, President
Related Businesses
Eagle Van Lines LLC
Business Category

ELECTRONIC EQUIPMENT & SUPPLIES-DEALERS


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    9807 Honeywell St.

    Houston, TX 77074 (713) 934-8585

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/28/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Upon finding the the website and reading they buy and recycle old electronics, faxes printers and such. I called and spoke with someone who said they would gladly accept items. Asked the description of items and asked if I was a business. I informed him these were items we had sitting in the garage and we no longer use so we want to sell them as recyclable as the website eagleelectronics.com describes.We arrived only to be treated as beggars, and told they do not buy items people have to throw away... "Is this not what your website advertises?!", I asked in complete shock. They said they only purchase from businesses in large quantities and by the pallet load so they can't accept my items and told i could just throw them in the trash.Their website tokens the green movement so again we were shocked. I verified again and showed him I had 14 faxes and printers and if stacked on a pallet, they would be what he insisted they purchase but not list on the site. I then said, "Well you guys can't accept these to recycle, can you keep then since I dont want to put them in the trash?" He then just about ripped my door open to climb in my suburban and happily began to unload. Which I then informed them I would be contacting the BBB since they are falsly advertising. I kept my stuff and found another company who properly weighed and looked my merchandise over and payed.

Desired Settlement: Review www.eagleelectronics.com and speak with someone there, they claim to be affiliated to the BBB yet they did not honor their advertising.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Eagle Electronics Resources, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)