This business is not BBB accredited.
Phone: (713) 934-8585 Fax: (713) 934-8666 9807 Honeywell St., Houston, TX 77074
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Eagle Electronics is an electronic recycling company that services businesses and consumers in the Houston area.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Although this company is not an Accredited Business of the Better Business Bureau, they advertise to be an Accredited Business in their company website. The BBB has asked this practice cease. The BBB is seeking legal assistance to protect its name and trademark.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Eagle Electronics Resources, Inc. include:
- Failure to respond to 1 complaint(s) filed against business
- Unauthorized use of BBB name or trademarks
Factors that raised the rating for Eagle Electronics Resources, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Yamit Cohen, President
Related BusinessesEagle Van Lines LLC
ELECTRONIC EQUIPMENT & SUPPLIES-DEALERS
THIS LOCATION IS NOT BBB ACCREDITED
9807 Honeywell St.
Houston, TX 77074 (713) 934-8585 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Upon finding the the website and reading they buy and recycle old electronics, faxes printers and such. I called and spoke with someone who said they would gladly accept items. Asked the description of items and asked if I was a business. I informed him these were items we had sitting in the garage and we no longer use so we want to sell them as recyclable as the website eagleelectronics.com describes.We arrived only to be treated as beggars, and told they do not buy items people have to throw away... "Is this not what your website advertises?!", I asked in complete shock. They said they only purchase from businesses in large quantities and by the pallet load so they can't accept my items and told i could just throw them in the trash.Their website tokens the green movement so again we were shocked. I verified again and showed him I had 14 faxes and printers and if stacked on a pallet, they would be what he insisted they purchase but not list on the site. I then said, "Well you guys can't accept these to recycle, can you keep then since I dont want to put them in the trash?" He then just about ripped my door open to climb in my suburban and happily began to unload. Which I then informed them I would be contacting the BBB since they are falsly advertising. I kept my stuff and found another company who properly weighed and looked my merchandise over and payed.
Desired Settlement: Review www.eagleelectronics.com and speak with someone there, they claim to be affiliated to the BBB yet they did not honor their advertising.