BBB Business Review

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This business is not BBB accredited.

Spark Energy, L.P.

Find a Location

Phone: (800) 780-9202 Fax: (877) 374-8007 2105 City West Blvd., Ste 100, Houston, TX 77042 View Additional Web Addresses

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This company specializes in providing electricity and natural gas.

Spark Energy would like the public to know the following:

Spark Energy has specific requirements for its sales agents, including wearing clothing that clearly identifies the agent as being a Spark Energy representative and that they do not work for any utility. If you believe you have been approached by a sales agent who is misrepresenting their affiliation or have any other issue that needs to be addressed, please contact Spark Energy directly at 877-547-7275 or email at .  

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.

Customer Complaints Summary Read complaint details

258 complaints closed with BBB in last 3 years | 58 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 70
Billing/Collection Issues 96
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 87
Total Closed Complaints 258

Additional Complaint Information

Consumers allege that this company does door to door sales, posing as a competitor whose service the consumer is currently enrolled.  They encourage consumers to unwillingly sign agreements by stating that they are attempting to lower their current rate for gas services.

 Spark Energy continues to utilize a third party marketing plan that is misleading consumers by misrepresenting  themselves as the current gas company and consumer later will find out that it was actually Spark Energy.  Consumers are being sent to collection agencies for an unpaid bill for service that is not authorized, complainants allege.

Recent complaints received, consumers have alleged that sales representatives for Spark Energy have allowed non authorized persons to sign contract other the person on account.  

Another Recent complaint the consumer alleged that multiple representatives for Spark Energy ignored "No Trespassing" signs and made multiple sales calls to consumer and neighbors.

Consumers have alleged that Spark Energy is deliberately targeting senior citizens, one complaint alleged the sales rep signed the contract for one consumer who was legally blind.

A recent complaint alleged that Spark Energy were soliciting apartments and telling occupants that the Landlord had switched service and need to see bill for use.

Recent complaint from customer in Illinois alleges that door to door sales were issued a citation by local police for not obtaining a solicitors permit.

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Spark Energy, L.P.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 14
Total Customer Reviews 15

Additional Information

BBB file opened: June 20, 2007 Business started: 02/20/2002
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871

Texas Public Utility Commission
1701 N. Congress, Austin TX 78701
Phone Number: 888-782-8477

Type of Entity

Limited Partnership (LP)

Business Management
Martha Lopez Mr. William Maxwell III, Founder and CEO Luis Cantu
Contact Information
Principal: Customer Care
Principal: Martha Lopez
Principal: Mr. William Maxwell III, Founder and CEO
Related Businesses
Business Category


Alternate Business Names
Spark Energy LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.