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Phone: (800) 780-9202 Fax: (877) 374-8007 2105 City West Blvd., Ste 100, Houston, TX 77042 View Additional Web Addresses
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This company specializes in providing electricity and natural gas.
Spark Energy would like the public to know the following:
Spark Energy has specific requirements for its sales agents, including wearing clothing that clearly identifies the agent as being a Spark Energy representative and that they do not work for any utility. If you believe you have been approached by a sales agent who is misrepresenting their affiliation or have any other issue that needs to be addressed, please contact Spark Energy directly at 877-547-7275 or email at email@example.com .
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business's BBB file information is being reviewed and/or updated.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||87|
|Total Closed Complaints||258|
Additional Complaint Information
Consumers allege that this company does door to door sales, posing as a competitor whose service the consumer is currently enrolled. They encourage consumers to unwillingly sign agreements by stating that they are attempting to lower their current rate for gas services.
Spark Energy continues to utilize a third party marketing plan that is misleading consumers by misrepresenting themselves as the current gas company and consumer later will find out that it was actually Spark Energy. Consumers are being sent to collection agencies for an unpaid bill for service that is not authorized, complainants allege.
Recent complaints received, consumers have alleged that sales representatives for Spark Energy have allowed non authorized persons to sign contract other the person on account.
Another Recent complaint the consumer alleged that multiple representatives for Spark Energy ignored "No Trespassing" signs and made multiple sales calls to consumer and neighbors.
Consumers have alleged that Spark Energy is deliberately targeting senior citizens, one complaint alleged the sales rep signed the contract for one consumer who was legally blind.
A recent complaint alleged that Spark Energy were soliciting apartments and telling occupants that the Landlord had switched service and need to see bill for use.
Recent complaint from customer in Illinois alleges that door to door sales were issued a citation by local police for not obtaining a solicitors permit.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||15|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado, Austin TX 78701
Phone Number: (800) 803-9202
Fax Number: (512) 475-2871
Type of Entity
Limited Partnership (LP)
Business ManagementMartha Lopez Mr. William Maxwell III, Founder and CEO Luis Cantu