This business is not BBB accredited.Additional Locations
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This company provides electricity services to residential homes and businesses in Texas and Pennsylvania.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||51|
|Total Closed Complaints||133|
Additional Complaint Information
As of July 2013, Bounce Energy was purchased by Direct Energy.
Mr. Robert Wright, the owner of Bounce Energy, has setup a special telephone line and email that any potential or current customer can use to submit feedback. The line will be staffed live during normal business hours and any voicemails left after hours will be returned promptly the following business day. Please call 281.404.2522 or email EscalatedCS@bounceenergy.com
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Rus Congi, Director - Customer Services Mrs. Katherine Wright, VP Customer Management
Related BusinessesDirect Energy, LP
ELECTRIC COMPANIES RENEWABLE ENERGY